Manager, IT Infrastructure & Systems

Hertz Global Holdings, Inc   •  

Estero, FL

Industry: Transportation


5 - 7 years

Posted 56 days ago

General Responsibilities


  • Able to provide support for core business applications to include but not limited to Microsoft server 2012 and up, Active Directory (OU's, GPO's, Structures), VMWare, Virtualization deployments, Exchange, SQL, Office products, and Microsoft licensing.

  • Resolve technical problems; identify and diagnose hardware and software problems.

  • Act as the second-tier line of support for software/hardware malfunctions and escalations from help desk.

  • Manage project development from initiation to closure.

  • Able to prioritize work to resolve technical emergencies as they may occur. Develop documentation for the first tier IT support team to utilize in installing applications, diagnosing issues, and use of the product.

  • Research and test software systems prior to installation to ensure compatibility with present systems.

  • Remain informed of changes in software, hardware, and industry standard requirements to make recommendations for future software and hardware purchases.

  • Work to ensure 7x24x365 system uptime for core business applications.

  • Other duties as assigned.

Mandatory Requirements


  • Bachelor's degree with 4 - 6 years of progressive technical experience or an equivalent combination of education and experience is required

  • Experience managing projects

  • Exceptional written & verbal communication skills

  • Strong judgement & problem-solving skills

  • Extensive experience with VMware and virtualization technologies

  • Ability to respond to help desk escalations after hours on a limited basis