Manager IT Infrastructure

Cincinnati, OH and 3 other locations

11 - 15 years experience  •  Business Services

$100K - $130K ($100K - $130K base, Full benefits, 401k w/ match, other perk and investment opt)
Posted on 07/22/17 by Chris Palermo
Cincinnati, OH
11 - 15 years experience
Business Services
$100K - $130K
($100K - $130K base, Full benefits, 401k w/ match, other perk and investment opt)
Posted on 07/22/17 by Chris Palermo

Oxford Search is currently seeking a seasoned IT professional to oversee the IT Infrastructure/Service Delivery area for our growing Fortune 1000 client based in the SW Ohio region.  This company offers a work/life balanced culture with attractive pay, competitive benefits, 401k with match, plus other employee perks. 

What you will do:

  • Deliver IT services provided by contracted suppliers.
  • Develop and maintain the relationship with the contracted suppliers.
  • Manage overall governance of all vendors operating in the infrastructure space.
  • Establish performance parameters and guiding principles for vendor delivery of products and/or services in support of business goals 
  • Work with the appropriate internal organizations, such as Finance and Legal, to construct performance-based, accountability-driven vendor/business partner agreements, monitoring vendor performance to ensure compliance with Service Level Agreements, and facilitating corrective action regarding performance issues to resolution with the vendor and impacted IT/business teams.
  • Participate in systems and services outage and incident recovery.
  • Manage the creation and maintenance of an effective Disaster Recovery Plan for all company data processing, networking and telecommunications platforms.
  • Support corporate and remote data centers.
  • Develop and maintain policies and procedures as they relate to infrastructure support and regulatory controls.
  • Provide escalation paths within IT and vendor staffs; managing and developing assigned staff including coaching/mentoring and performance management. 
  • Plan and prioritize team workloads to meet deadlines, while managing and reporting the status on multiple priorities and deadlines.
  • Contribute to long range planning and budget discussions.



  • Bachelor's Degree (or equivalent) in IT discipline is preferred.
  • 10+ years of Information Technology and/or business experience.
  • 5+ years of experience managing multi-functional areas with staff responsibilities including supervising daily team activities, coaching / mentoring, career development planning, performance management, recruiting and hiring.
  • 5+ years of experience with ITIL process management (Change, Incident, Problem)
  • 5+ years of experience managing Service Level Agreements.
  • Experience setting up a Managed Services operation.
  • Large enterprise project management experience/exposure.
  • Experience managing suppliers in outsourcing contracts and constructing Statements of Work.
  • Data Center Operations experience (Primary and Remote) – FCAPS
  • Prior experience developing and maintaining policies and procedures as it relates to infrastructure support and regulatory controls.
  • Experience supporting multi-platform environments.
  • Exposure to compliance standards (COBIT, PCI, SAS70, SSAE16).
  • Familiarity with Sarbanes-Oxley, ISO/IEC 11179, preferred.
  •  Six Sigma, ITIL, & PMI certification preferred but not required.

Competitive Benefits:

  • Competitive Pay
  • 401(k)/Profit Sharing/ESOP
  • Medical, Dental and Vision Insurance Package
  • Disability and Life Insurance Package
  • Paid Vacation and Holidays
  • Career Advancement Opportunities
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