Manager, Integration Engineering

 •  Becton Dickinson and San Diego, CA

11 - 15 years experience  •  Medical Equipment

Salary depends on experience
Posted on 11/22/17
11 - 15 years experience
Medical Equipment
Salary depends on experience
Posted on 11/22/17

What is expected of you for success in this role

  • Establishes strong customer relationships throughout defined geography
  • Builds strong regional relationships with commercial sales and customer service counterparts and teams.
  • Perform select Account Management functions for assigned customers.
  • Strong focus on customer satisfaction and delivering a high quality experience for all customers.
  • Drives close collaboration with Sales, Service and Support teams
  • Manages professional and /or clinical staff to include Consultants, HIT, Pharmacist, Nurses, etc.
  • Build strong team environment, culture of teamwork, collaboration, continuous improvement and customer excellence.
  • Has accountability for managing financial resources.
  • Provides technical guidance to employees in general product knowledge and implementation.
  • Develops processes and procedures to implement functional strategies.
  • Has in-depth expertise in own job family and knowledge of the related job families.
  • Applies expertise to improve effectiveness and provide guidance to employees in own area.

Functional Competencies 

Customer Experience

  • Demonstrates a commitment to meeting/exceeding customer expectations.
  • Ability to manage complex and multi-faceted customer issues by leveraging strong relationships both internal and external.
  • Displays honest empathy regarding customers' concerns and issues; determines customers' needs and expectations and responds accordingly.
  • Adopts customers' perspectives in order to understand their expectations; makes decisions in accordance with customer perspectives and cultural sensitivities.
  • Utilizes knowledge of customers' offerings and collaborates with others as necessary to make recommendations that consider the impact of key business drivers.
  • Advises customers on the potential impact of industry trends and external business pressures in light of their business strategy.
  • Ability to absorb strategic product roadmap and articulate high level vision to customer stakeholders.
  • Integrates knowledge of BD’s organization structure into solutions development

 Leveraging Functional Expertise

  • Applies comprehensive understanding of general concepts within own functional area to recommend solutions; demonstrates understanding of key business drivers.
  • Collaborates with all relevant parties to deliver consulting services.
  • Tracks resource utilization and ensures that usage complies with budgets and protocols; identifies areas of concern.
  • Recognizes unnecessary workflow steps and identifies synergies among processes to improve productivity; eliminates non-value added tasks.
  • Maintains a strong focus on delivering high quality work; holds self to high quality standards.

Results Measurement and Commitment

  • Uses available tools to identify shortcomings in protocols, programs or deliverables; participates in cross business team(s) to gather input on service.
  • Performs comprehensive studies of measurements against budgets and objectives; suggests improvements based on knowledge of best practices.
  • Assists in initiating process changes; collects follow-up data to determine if implemented improvements meet expected outcomes.

Leadership Expectations 

  • Strategic Thinking - Interprets internal / external business issues / interdependencies and adapts work priorities in own area.
  • Establishes short-term goals and assists in the definition of strategic plans for own work area.
  • Change Leadership - Embraces culture of change by authentically communicating the benefits, encouraging two-way communication, building an understanding of the change process and effectively addressing questions / concerns.
  • Recognizes change roadblocks within one's own team and implements change management tactics to overcome them.
  • Global Mindset  - Considers cultural and geographic differences when planning and making decisions.
  • Builds effective, diverse teams that are inclusive of cultural differences.
  • Select and Develop Talent - Recognizes development needs and capability gaps in own area and arranges specific learning opportunities to address them.
  • Constructively coaches and gives appreciative feedback to support others' development.
  • Proactively identifies extraordinary talent internally and externally and communicates the value proposition to attract them to the organization.
  • Inspirational Leadership  -  Cascades high performance goals through the function / work area to the individual level and ensures individuals understand how they can contribute.
  • Clearly articulates expectations of how individual contributions support the function's success.
  • Provides inspiration for the team by identifying innovative ways to recognize successes.
  • Results Orientation - Drives team to achieve established goals in proactive and pragmatic manner; adjusts plan of action accordingly to maneuver obstacles and achieve success.
  • Manages budget for own area, allocates resources and delegates accordingly, applying knowledge of profit drivers within own area / department.
  • Personal Courage - Takes appropriate risks and makes decisions, which may be difficult and / or unpopular, and takes accountability for outcomes.
  • Influences employees to support decisions by presenting the rationale / business case.
  • Self-Awareness - Demonstrates acute awareness of the impact of one's emotions and interpersonal style on others and adjusts behaviors as needed.
  • Actively seeks feedback to reflect on own performance and managerial capabilities.

Qualifications 

  • Considerable decision making capability.
  • Sensitivity to accuracy and timeliness.
  • Ability to hire, train and evaluate staff.

Education or Equivalent:

  • Bachelor’s degreepreferred or equivalent education and work experience.

Experience or Equivalent:

  • Expertise in HIS/PIS systems  and pharmacy and nursing workflow. 
  • Ten or more years in a healthcare environment with technical (systems) involvement and computerized system applications.  
  • Dispensing software technologies experience a plus.  
  • Desire a working knowledge of a variety of software applications, including BD Medical Systems products and exposure to solution design processes.  
  • Experience with integrated delivery networks/enterprise level health systems required. 
  • Experience with managing virtual teams.  
  • Demonstrated success in driving customer satisfaction and quality.

Certifications (desired)

  • Microsoft, HIT, DBMS

Work Environment:

  • Ability to work independently from home office.
  • Position requires flexible working hours, including some nights and weekends.
  • Travel may range from 10% - 30%, overnight travel. 
  • Must possess and maintain a valid driver's license and meet BD's auto safety standards.

Job ID R-24467

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