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Manager, Implementation Services in Atlanta, GA



$80K - $100K*


Operations Management


Less than 5 years

Job Description

The Professional Services Department supporting the Vonage Cloud platform is responsible for various levels of engagement with new accounts to ensure an efficient, high quality onboarding experience. The onboarding experience provided is a scheduled, remote support experience that educates new customers with regards to the new service and features they have acquired in their buying process. The Manager, Service Delivery will be responsible for management of Project Coordinators directly managing interactions with new customers supporting the turn-up of their account as well as key processes behind the scenes

A successful candidate will demonstrate proven leadership experience, a customer first attitude, a history of exceeding expectations and a positive, 'can-do' attitude. The Manager, Service Delivery will report directly to the Director, Implementation Management. Candidates for this position may be required to work a schedule that could include nights and/or weekend

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Valid through: 2020-5-19

About Vonage

Vonage /v??n?d?/ is a publicly held Internet telephony service provider, providing business and residential telecommunication services based on voice over Internet Protocol (VoIP). The company was founded in 2001 and is headquartered in Holmdel Township, New Jersey. As of 2014, Vonage reported approximately 2.5 million subscriber lines, in conjunction with mobile application services. Through a series of recent acquisitions, Vonage, previously a consumer-focused service provider, expanded its presence in the business marketplace. The company was originally called and was based in Melville, New York. Jeffrey Citron, former CEO and majority shareholder at DatekOnline, was the first major investor in the early development stages. In October 2000, Citron invested $1 million as seed capital.
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* Ladders Estimates