Manager - Imaging Services

Catholic Health Initiatives   •  

Lakewood, WA

Industry: Hospitals & Medical Centers


5 - 7 years

Posted 32 days ago

This job is no longer available.

Job Summary:

This job is responsible for planning, managing and evaluating daily diagnostic imaging operations at the assigned Franciscan Health Care (FHS) facility in accordance with professional standards, applicable regulatory requirements and established business objectives. An incumbent focuses on maximizing utilization of clinical resources, addressing/strengthening patient safety, enhancing relationships with clinical providers, achieving desired clinical outcomes and facilitating achievement of overall financial goals and business/patient satisfaction objectives.

Work also includes: 1) identifying opportunities to streamline current operations and implementing approved procedural changes; 2) ensuring that financial/productivity/business operations are conducted in accordance with established procedures; 3) serving as conduit/liaison with various internal departments in coordinating and troubleshooting various business-related issues; 4) participating in system-wide policy/standards formulation and program planning to integrate/enhance the continuum of services available; 5) developing tactics to coordinate resources and standardize patient care standards and staff education across the continuum at the assigned facilities; and 6) managing subordinate staff engaged in imaging activities in accordance with established operating standards. An incumbent may perform some patient care activities within scope of licensure on an incidental basis as needed.

Performance improvement efforts cover a variety of processes, and an incumbent must be sufficiently knowledgeable to recognize important synergies and opportunities in clinical outcomes, cost containment, patient safety/satisfaction and regulatory compliance.

Work is performed in accordance with established standards/guidelines and requires knowledge of applicable regulatory requirements sufficient to ensure compliant operations and to exercise judgment and critical thinking in addressing operational and/or regulatory issues. Also requires expertise in supervising and evaluating the work of support staff. An incumbent works with higher level management on major operational or business decisions prior to implementation.

Essential Duties:

  • Manages and evaluates the operations, programs and resources of the assigned facility to assure the safe and appropriate delivery of diagnostic and/or therapeutic patient care, achievement of clinical core measurement scores, and to ensure that all activities are conducted in a timely and cost-effective manner and in compliance with organizational values, professional standards, collective bargaining agreements, internal policies/standards/procedures and applicable regulatory requirements; participates in the development of, and implements new clinical systems/programs to enhance existing services and raise the standard of care for the patient population served; ensures that work unit activities, productivity, and/or quality indicators are documented in accordance with FHS guidelines; produces and presents reports on key performance indicators and other significant benchmarking metrics; collaborates with other departments to address and resolve problems, share information and enhance overall effectiveness/productivity.
  • Plans, manages and evaluates the work of clinical and administrative staff in accordance with the content, spirit and intent of applicable internal/external regulations and standards for human resource management; identifies adequate staffing levels for appropriate coverage to meet budgetary and operational objectives; ensures that employees are qualified and properly trained to perform assigned job duties; holds regular staff meetings and keeps employees appraised of all matters relevant to successful job performance; makes employment decisions, establishes performance standards, assesses clinical competency and evaluates employee performance; educates, guides, counsels and develops staff and addresses performance management concerns and technical issues elevated by subordinates as beyond their scope of authority.
  • Works with management team to ensure the application of consistent practices relating to internal operations, patient care, quality of human resources activities and FHS standards; assesses the strengths/weaknesses of the assigned clinical area/facility to identify opportunities and provide recommendations to Director for new quality/performance improvement initiatives; implements new processes and ensures that performance improvement activities are conducted in a timely and effective manner; ensures that staff receive the necessary on-site training and consultation to enhance their understanding of quality/performance improvement initiatives.
  • Ensures that all aspects of clinical/administrative operations are conducted and documented in compliance with relevant internal policies, standards and procedures and applicable regulatory requirements; assesses, on a continuous basis, services, patient outcomes, quality control, family/patient satisfaction, staffing needs and operational effectiveness to ensure optimal care delivery; ensures that internal controls are sufficient to provide for accurate, complete and compliant programs and processes; identifies need for changes in standards, programs and services, and develops recommendations for consideration by the Director.
  • Keeps abreast of changing regulatory requirements/regulation, clinical/professional standards, changing customer demographics and competitive industry practices impacting assigned functions, as well as organizational initiatives/changes with potential to impact current strategies, programs and resources; determines nature/scope of impact on existing activities and determines effective response/solution while maintaining acceptable service levels and work quality.
  • Participates, as a key member of the management team for the assigned clinical function, in the development of strategies, initiatives and programs addressing matters such as: provision of new services, standardization of procedures across the organization, increasing market share, maximizing resources, cross-selling services, improving cost-effectiveness of clinical services provided, enhancing patient outcomes/satisfaction and other issues of similar complexity and consequence.
  • Identifies resources needed to accomplish the performance objectives of the assigned clinical area/facility and participates in the development of the annual operating/capital budget for the overall clinical function; exercises effective cost control by monitoring and adjusting expenses as needed to stay within budget; approves expenditures within defined scope of responsibility; identifies negative variances and develops action plans to document, address and effectively resolve in a timely manner; produces complete and accurate financial, budget, activity and productivity information, including variance reports, financial projections and other statistical reports; keeps Director apprised of all issues with potential for budgetary impact.
  • Plans and leads efforts to increase referral base and expand market share in the assigned region; proactively identifies the most promising opportunities for increasing market share; pursues meetings with physicians or other referral resources to explain and promote FHS culture, goals, resources and services; keeps abreast of FHS and competitor trends relative to applicable clinical programs, services and volume; participates in community awareness activities to promote clinical programs/services.
  • Recommends, implements and evaluates new/revised procedures, guidelines, training materials and/or general communications in support of assigned clinical area/facility to ensure consistency with the philosophy/values of the organization and compliance with applicable regulatory/accreditation requirements; reviews training materials prior to assimilation into training curricula; ensures that all clinical and related support activities are fully documented in accordance with the standards and practices of the organization; ensures that employees understand and apply internal guidelines appropriately, and monitors compliance with all regulatory requirements.


Bachelor's degree in related field, graduation from an accredited school in an imaging modality, and five years of progressively responsible related work experience that would demonstrate attainment of the requisite job knowledge/abilities, including three years in a supervisory or management capacity.

Or any equivalent combination of education and experience which provides the required knowledge, skills and abilities to perform the essential functions of the position.

Work experience involving the current technical aspects of patient care in a radiology department is preferred