Manager III

Unum Group   •  

Portland, ME

Industry: Technology


Less than 5 years

Posted 40 days ago

General Summary:

This position provides leadership to a staff of direct reports in Group, Individual or VWB operating units. The position is responsible forcomplex/multi-functionedwork assignments and/or projects that typically involve the integration of multi-functions, multi-products, and/or multi-locations on a continuous, ongoing basis as a permanent part of the job. This position uses business expertise and effective decision-making and negotiation skills to implement strategic direction through strong tactical management.

Principal Duties and Responsibilities

  • Manages more than one function or area on a regular basis. Additional complexity and breadth contribute to the overall accountability of the job.
  • Leadership of a diverse team, including all aspects of people management, selection, training, resource capacity, job design and performance management that creates a high-performance operating environment.
  • Ensures quality, audit and control standards through the development of effective standards, policies, education and creative training programs.
  • Develops workflow to meet specialized needs to ensure that appropriate service and financial levels are met at all times.
  • Manages internal and external customer expectations through project planning and partnering efforts throughout the corporation.
  • Provides leadership and direction to project teams who have are involved with projects specific to the operational area.
  • Communicates project strategies and status to all impacted parties.
  • Meets challenges head-on by the efficient and timely development, identification, and implementation of new strategies, solutions and opportunities for improved service standards.
  • Coordinates training, staffing and system changes as dictated by project plans.
  • May perform other duties as assigned.

Job Specifications

  • College degree preferred plus 5-7 years of increasingly responsible management experience
  • Proven ability to make sound business decisions and deliver results
  • Solid understanding of the service needs and financial impact to service levels
  • Demonstrated experience in motivation, team building and collaboration
  • Strong interpersonal, communication and negotiation skills – both written and verbal
  • Strong project management, leadership and organization skills
  • Solid understanding of the budget and salary administration processes, and the impact of each to productivity, morale and service levels
  • Overall knowledge of business workflow within Unum in general, and functional area(s) in particular