ABOUT THE JOB
The Technology Infrastructure Management group is responsible for all facets of managing, operating and improving the network, processing, platform, batch and monitoring functions related to Key’s technology ecosystem. These systems work together to provide the information technology capabilities utilized by Key’s employees and our customers.
This role is focused on managing a team of engineers and analysts to provide high availability, security, functionality and efficiency for infrastructure platforms and technologies. This accounts for all aspects of management including hiring, performance management, staff forecasting and career development. This leader will be responsible for client, vendor, audit, and peer relationships while leading the team to be stewards of the platforms, systems or processes they support.
ESSENTIAL JOB FUNCTIONS
Manage a team of individuals to manage and support technology systems and infrastructure platforms at Key to meet internal and external client needs
Act as the steward of the team’s technologies to drive availability, currency, security and continuous efficiency in the environment
Drive technology roadmap and strategic direction of technologies or processes
Be available for coverage in the event of critical issues 24x7 and ensure the team is appropriately staff to cover incidents
Manage a cost center for both people and technology spend
Ensure appropriate recoverability and disaster recovery plans are in place so technology is available in case of catastrophic issues
Ensure vulnerabilities are managed so that Key’s systems are secure from existing and emerging threats
Manage any audits internal or external that evaluate the domain’s technologies
Partner with the platform and network build teams to onboard new technology
Drive continuous improvement throughout the domain to drive efficiencies
Partner with appropriate teams to drive innovation in the environment
Serve in vendor management role capacity to escalate issues and drive governance related action items
Responsible for identifying knowledge gaps and driving actions plans to address
Stay current on technology trends and communicating these trends with appropriate staff
Comfortable with communicating, presenting and summarizing large scale changes and impacts to gain buy in from stakeholders
Bachelor's degree or equivalent experience
2+ years experience managing a team
Proven experience driving strategy and continuous improvement
Proficient use of PC, MS Office, Outlook products
Manage Onshore and Offshore consulting partners
Technology Lifecycle and Roadmap planning including upgrades and technology retirement
Establish good relationship with multiple internal partners
Manage multiple teams and technology silos (SCCM, Code Management, and OpenShift / Docker)
Technologies – OpenShift, SCCM, SCLM/Replacement product, Xebia Labs, PPM Deploy, PPM EPPIC, TeamForge (GIT, Subversion), PVCS, Nexus
KeyCorp's roots trace back 190 years to Albany, New York. Headquartered in Cleveland, Ohio, Key is one of the nation's largest bank-based financial services companies, with assets of approximately $134.5 billion at March 31, 2017. Key provides deposit, lending, cash management, insurance, and investment services to individuals and businesses in 15 states under the name KeyBank National Association through a network of more than 1,200 branches and more than 1,500 ATMs. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications, and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name. KeyBank is Member FDIC.
ABOUT THE BUSINESS:
Key Technology and Operations (KTO) is Key Bank’s shared services organization for technology, operational, and servicing functions supporting business partners and clients across all lines of business. Within the overall organization, KTO provides efficient, reliable and secure technology; creates an effective variable cost technology delivery model that maximizes the return on IT spend; orchestrates the efficient use of corporate information and technology assets; and supports innovation that creates competitive distinction. KTO is effective and efficient in payment and deposit servicing, loan servicing, exception and dispute processing, investment and support services, sourcing and procurement, as well as enterprise-wide fraud prevention, investigations and operational support to human resources and the Bank’s BSA/AML program.
ABOUT THE JOB