Manager, Human Resources Service Center (HRSC)

U W Health Pharmacy Services   •  

Madison, WI

Industry: Pharmaceuticals & Biotech


5 - 7 years

Posted 77 days ago

This job is no longer available.

Bring your leadership experience to UW Health!

We are seeking a Manager, Human Resources Service Center to:

  • Provide operational and technical leadership and support to the HR Service Center team which is accountable for ensuring all employees, leaders, physician and Human Resources team inquiries are accurately addressed in a professional, timely manner.
  • Focus on compliance, quality and employee/customer satisfaction, and ensure that changing Human Resources service needs are addressed in the most responsive and efficient manner possible with a focus on providing exceptional customer service to the organization.


Minimum - Bachelor’s Degree in Business, Human Resource Management, or other related field.
Preferred - Master’s Degree in Business, Human Resource Management, or other related field.

Work Experience:
Minimum - Five (5) years of progressively responsible human resources experience or two (2) years of demonstrable experience in leading programs and/or medium to large scale projects.
Preferred - Experience working in a health care organization. Two (2) years of experience in a leadership role. Experience in developing, implementing and executing successful operations strategies in an HR Service Center environment.

Licenses and Certifications:
Preferred - PHR, SPHR, SHRM-CP or CEBS certification.

Required Skills, Knowledge, and Abilities:

  • Advanced knowledge of state and federal laws and regulations that influence HR
  • Knowledge of HR functions such as compensation, benefits, employee relations.
  • Ability to integrate knowledge into design and implementation of integrated service center strategy.
  • Ability to operate large contact center using contemporary call management and knowledge base tools.
  • Proven ability to examine procedures, formulate policy, design new strategies, develop sound proposals and successfully implement programs.
  • Demonstrated ability to lead/mentor in a team environment where collaboration, motivation and the knowledge transfer process is critical for success.

Physical Requirements:
Sedentary: Ability to lift up to 10 pounds maximum and occasionally lifting and/or carrying such articles as dockets, ledgers and small tools. Although a sedentary job is defined as one, which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties. Jobs are sedentary if walking and standing are required only occasionally and other sedentary criteria are met.

Work Schedule:

Monday – Friday, core hours will be between 7:00 am – 6:00 pm. Additional hours may be required to meet operational needs.