Manager - Human Resource Operations

XPO Logistics   •  

Atlanta, GA

Industry: Transportation


8 - 10 years

Posted 226 days ago

  by    Gary Gwynn

This job is no longer available.

Manager, HR Operations

Requisition Id:  47350

Business Unit:  Corporate

Location:  Atlanta, GA, US, 30346

Logistics done differently.

You have a flair for finding better, more efficient ways to do things, and the skills to make it happen. We are looking for people who can effectively incorporate strategies to work smarter instead of harder. As the HR Operations Lead, you will leverage your skills and years of experience to drive results, ensuring a bright future for yourself and XPO Logistics.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability, and the opportunity to participate in a company incentive plan.

What you?ll do on a typical day:

  • Anticipate, identify, and assess complex issues and problems within the People Services operations (e.g., telephony, HR systems, etc.) and provide solutions
  • Monitor and maintain effectiveness and efficiency of the People Services tools with a focus on quality improvement opportunities; keep up-to-date with vendors and tools in the industry to enhance People Services performance
  • Collect and analyze people-related data to aid in better decision making and continuous process improvement; develop key metrics to measure employee engagement, retention, and performance
  • Identify and communicate system outages, issues and errors to the appropriate group
  • Identify, secure, and manage space and equipment requirements, and achieve timely and accurate deployment of all People Services infrastructure needs
  • Manage the maintenance and relevancy of the knowledge base including documentation of current processes and procedures
  • Work with team leads on scheduling and demand planning to ensure adequate coverage during normal and peak periods (e.g., holidays, open enrollment)

What you need to succeed at XPO:

At a minimum, you?ll need:

  • Bachelor?s degree in HR, operations, business, engineering, computer science, or related field
  • 8years of experience in a shared service organization or relevant experience
  • Demonstrated capabilities around HR operations applications (e.g., telephony, customer case management, scheduling)

 It?d be great if you also have:

  • 5 years of experience supervising staff
  • Six Sigma, Lean HR
  • Service center telephony, case and knowledge management, HR systems (SAP SuccessFactors), MS Word, Excel, and MS Project
  • Ability to work in a highly dynamic environment and respond to operational challenges in a timely manner
  • Experience managing performance driven by metrics
  • Strong problem-solving and analytical skills
  • Good verbal and written communication skills
  • Excellent process management skills

Be part of something big.

XPO provides cutting-edge supply chain solutions to the world's most successful companies, including Disney, Pepsi, L'Or?al, Toyota and many others. We?re the fastest-growing transportation company on the Fortune 500 list and we?re just getting started.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Nearest Major Market: Atlanta