Manager, Healthcare Operations

Confidential Company  •  Kansas City, MO

5 - 7 years experience  •  Security

Salary depends on experience
Posted on 02/21/18
Confidential Company
Kansas City, MO
5 - 7 years experience
Security
Salary depends on experience
Posted on 02/21/18

The world's leading private security organization, G4S, has an immediate job opportunity for a Manager, Healthcare Operations. As a Manager, Healthcare Operations, you will be responsible for the operations, performance and customer satisfaction of all security services supporting the Healthcare customers within their assigned territory. Responsibilities include fostering a team environment, maintaining a comprehensive knowledge base of security issues affecting Healthcare through participation in industry associations, and monitoring legislative changes potentially impacting the company’s sales strategies and efforts.  This position coordinates the day-to-day administration and specialized reporting functions to ensure quality customer relations, creates reports that are generated, analyzed, and provided as needed per client contract and G4S Secure Solutions USA policies, and communicates with client representatives and field offices regularly to facilitate these activities.

G4S is a security provider for the United States government, fortune 500 companies, nuclear power plants, oil and gas companies, airport, ports, banks, hospitals, factories, warehouses, commercial facilities, residential communities and much more.

G4S offers job security, excellent pay and benefits, and career opportunities. We offer entry level careers, management careers, sales careers and executive careers across the United States and internationally.

Role Responsibility:

Specific Duties and Essential Functions

  • Understand and explain contract requirements to servicing field office and regional representatives; interpret rules and regulations; present ideas both orally and in writing; organize and plan projects or events; formulate questions and generate thoughtful and reasonable answers to issues
  • Participate in training of operational managers at facilities; train and supervise others using easy-to-understand concepts and hands on experience; instill self-confidence and self-esteem in others
  • Personnel management; provide support and leadership to Healthcare Account and Project Managers (e.g., oversee customer relations, ensure Security Assessments and post orders are updated regularly, liaison between field offices and the healthcare customers they support)
  • Project management; implement standard security operations at each client facility, and ensure compliance through regular visits
  • Contract compliance; ensure that contract-required training and screening elements for security personnel have been met; quality assurance and customer satisfaction
  • Performance / budget compliance; responsibility for the oversight of Key Performance Indicators designed to meet contractual expectations to include; tracking cost savings initiatives US wide

The Ideal Candidate:

Education, Licenses and Certifications Required

  • Must possess a high school diploma or equivalent
  • One or more of the following:
    • Bachelor’s Degree in Security management, healthcare management, or other closely-related field
    • High school diploma or equivalent combined with professional certifications related to the Healthcare environment

Type and Length of Specific Experience Required

  • A minimum of five (5) years of management experience in the operational, financial and team leadership aspects of a large semi-independent business enterprise
  • Prior security-related project managementexperience in a multi-location environment with demonstrated ability to deliver efficiencies
  • Work history to include demonstrated ability to organize and manage the process required to maintain compliance within regulatory environments

Skills Required

  • Proficient computer skills including Microsoft Office
  • Effective oral and written communication skills
  • Active listening skills
  • Ability to assess and evaluate situations effectively
  • Ability to identify critical issues quickly and accurately
  • Attention to detail

Job Reference: G4S/TP/710250/109877

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