Manager, Hardware Development - Advanced Technology

Universal Orlando Resorts   •  

Orlando, FL

Industry: Hospitality & Recreation


5 - 7 years

Posted 108 days ago

This job is no longer available.

We rarely wear suits. We think pop culture is fascinating and newsworthy. We are aware that possibilities are not limited by today’s realities. We know that everyone has good ideas (and the occasional bad one as well). We know that the world is large and varied, and that we touch all of it. We know that most high school guidance counselors don’t know our jobs exist. We know that if this were easy, everyone would be doing it. We know that there is an eclectic assortment of talented people from various professional backgrounds at the heart of Universal Creative. In addition, we embrace the power of cultural diversity and inclusion and continuously strive to maintain a team that is a reflection of our global audience. We are a diverse group, but united by a common goal: to dream and deliver the best possible out-of-home entertainment for people from every walk of life. In order to make that happen, Universal Creative relies on collaboration, hard work, synchronicity, a bit of luck, and a bunch of talented, experienced people who do not let ego and turf stand in the way of brilliance. We depend on a team of people who understand the task, the business implications, and refuse to be defeated by the challenge to fuse fantasy with physics. Universal Creative embraces ‘The Universal Way’ by not just meeting guest expectations, but exceeding them, every time.

JOB SUMMARY: The Hardware Development Manager will ensure all hardware applications support the achievement of the Universal Creative business requirement – to meet and exceed guest expectations every time. The Hardware Development Manager manages the entire hardware lifecycle at Universal Parks and Resorts from testing and analyzing to selecting vendors and integrating new programs.


  • Manage Universal Creative hardware development process
    • Research, analyze, and design to provide immediate and long term hardware solutions that will improve operational reliability, safety and serviceability
    • Research, select and manage vendors in the production of hardware devices
    • Research and provide material science analysis for hardware
    • Troubleshoot and resolve system issues related to hardware interactions
    • Oversee manufacturing & production operations as well as installation to provide high quality devices with little to no down time
    • Perform modifications to hardware specifications as directed by management or engineering
    • Document or review vendor documentation for newly created systems and create Standard Operating Procedure documentation as needed.

EDUCATION: Bachelor’s degree in Industrial Engineering, Materials Science, Electrical Engineering, Mechanical Engineering or Computer Networking required, Advanced degree preferred.


  • 5-7 years designing, specifying, acquiring, integrating and delivering quality devices at scale.
  • Significant experience in networking including wired, wireless, near-field and radio networks; or equivalent combination of education and experience.
  • Strong integration skills and able to coordinate multiple disciplines at the same time
  • Advanced wired, wireless and radio networking skills
  • Ability to integrate software and hardware solutions


  • Travel 10%
  • Significant vendor management.

Job ID:497521