Manager for Sourcing Service Delivery

Stanford Health Care   •  

Palo Alto, CA

Industry: Healthcare

  •  

8 - 10 years

Posted 73 days ago

This job is no longer available.

Job Description

This position's scope and responsibilities extend to include all Stanford Medicine entities, including SHC, LPCH, SBC, ValleyCare, UHA and PCHA. The Manager - Sourcing Service Delivery Integration & Implementation is responsible for managing the Sourcing Operations team of Sourcing Specialists.

The Manager - Sourcing Service Delivery Integration & Implementation works proactively with the Category Management team, MDM, VBS, Purchasing, Logistics, Distribution, Clinicians/other stakeholders to ensure products and services are delivered to the people who need them to serve patients across the organization. This position works within the Stanford Health Care Value Equation framework to support the organization's goal of attaining an optimal balance of quality, service, availability and value.

The Manager - Sourcing Service Delivery Integration & Implementation provides leadership to the Sourcing Specialists on the Operations side to ensure unparalleled service is provided to internal and external stakeholders. Accountabilities and responsibilities include deployment of a Products Implementation Program Management strategy that positions the Sourcing Service Delivery team as the trusted sourcing/logistics/distribution/clinical operations integration program to stakeholders as one that meets the standard and emergent products/services needs of the entire organization.

Sourcing Service Delivery Integration & Implementation includes accountability and responsibility for
1. Program managing the implementation/roll out of new/substitute/converted medical supplies, with a focus on service excellence, stakeholder relations, seamless integration between the Sourcing, MDM, Logistics, Distribution, and Clinical teams across the organization
2. Identification and coordination of approvals (with nursing quality groups and VBS) for item substitutes for core items in case of MBOs to enable auto-substitution at distributor
3. Implementation of new contracts, including item number additions to the item master, roll-out of products into the organization, communications with appropriate stakeholders, etc.
4. The Recalls Management and Notifications Program Management process internally
5. VBS, CSRP, and NLS Administration and support
6. Consigned Products Management
7. Maintaining vendor tier profiles based on organization risk scores, strategic importance, spend (Strategic, Key Operational, Tactical)
8. Administer and coordinate the vendor onboarding process for new vendors with MDM, Logistics, Distribution, and other key stakeholder departments (e.g., clinical, infection control, SPD, training, VendorMate, VendorManager, certifications, etc.); work with Category Management to determine onboarding variances based on vendor tier and strategic importance
9. Track Supplier Performance Metrics, Scorecards, Analysis Administration
10. Mayo Freight Management
11. Rebates Management process, including claiming rebates, tracking rebates received, etc.
Responsibilities also include collaborating with Supply Chain, Finance, Accounts Payable, Master Data Management, Purchasing, IT Services, internal customers and external suppliers to support the operational needs of the enterprise as they relate to moving products from strategic sourcing into daily use. This position is responsible for maintaining accurate and up to date policies and procedures in the sourcing operations area, and focuses on customer service and employee engagement. This position reports to the Assistant Director - Sourcing Service Delivery and works in conjunction with the Director of Sourcing, the Assistant Director, Sourcing and Category Management, the Manager - Master Data Management and Supply Chain Logistics Directors.

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

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Qualifications

Minimum Requirements
Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: Bachelor's degree in a work-related field/discipline from an accredited college or university; Master's degree preferred. Equivalent work experience acceptable providing the full range of experience necessary to meet the requirements of the position in lieu of degree

Experience: Minimum of Seven (7) years of related work experience in Purchasing, Logistics, Materials Management, Vendor Administration, and Scorecard Management, Sourcing Administration

Knowledge, Skills, and Abilities
These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.

Ability to be sensitive to the needs of internal stakeholders through the practice of quality service principles
Ability to communicate effectively, both orally and in writing, to persuade internal and external stakeholders
Ability to develop long-range business plans and strategies
Ability to manage complex relationships with critical vendor partners
Ability to strategize, plan and implement change
Ability to understand, draft and negotiate Contractual Agreements and Pricing Agreements
Ability to work effectively both as a team player and leader
Knowledge and understanding of financial and statistical activity reports
Knowledge of basic accounting principles
Knowledge of automated supply chain functions
Knowledge of basic legal principles
Knowledge of project management processes and systems
Ability to analyze data to arrive at valid conclusions, recommendations and plans of action
Experience in inventory management/supply chain management
Track record of effective supply chain performance, including customer service, supplier and asset management and continuous process and systems improvement
Ability to introduce and implement Integrated Business Planning Processes (Demand Reviews-Supply Reviews-Financial Reconciliation & SCM leadership review)
Strong attention to detail, accuracy and process adherence as well as strong priority management skills
Ability to exercise considerable judgment and discretion in establishing and maintaining relationships with Key Leadership stakeholders across enterprise
Ability to quickly become proficient in statistics, forecasting/forecasting methods with an understanding of their financial and operational impacts.
Performs data analysis using tools such as Tableau, Clinical & Business Analytics (CBA) tools, Access, Excel
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