Manager, Fine Jewelry & Watch - Phoenix - The RealReal

compensation:

$150K — $200K *

industry:

Retail & Consumer Goods

specialty:

Brand Marketing & Management

experience:

5 - 7 years

Job Description

The Manager of Fine Jewelry and Watch Production at The RealReal will oversee inbound operations for one or multiple locations, from authentication through pricing and cataloging, while ensuring quality, productivity and our consignor service level agreements. You will be deeply-rooted in all e-commerce center functions. You are a leader and collaborator who identifies opportunities, strives for business success and develops achievable strategies. You will manage a high-growth department; training, motivating and inspiring a team of Fine Jewelry and Watch Specialists and Copywriters. This role will report to the Senior Manager of Production. What You Get To Do Every Day <ul> <li>Hire and train top talent and manage the necessary staffing levels to support workflow and growth; foster an internal and external pipeline </li> <li>Create an environment that ensures a high level of employee engagement and accountability; set clear expectations; motivate, develop and coach team; manage performance and review cycle </li> <li>Partner with Jewelry Authentication and Gemology to develop talent, maximize team potential and create a more flexible workforce through cross-training </li> <li>Implement strategies and cultural/educational incentives that commit to providing a positive, safe work experience for our team and support The RealReal mission </li> <li>Maintain administrative duties, i.e. payroll processing, attendance tracking, new hire onboarding  </li> <li>Establish goals that align with and promote Company quality and Consignor and Customer expectations and hold the team accountable. Aim to meet or exceed Consignor and Customer expectations by providing outstanding service </li> <li>Set targets and metrics, monitor and report on daily performance to ensure quality and productivity goals are achieved and the smooth resolution of exceptions; anticipate and manage pipeline and product flow accordingly</li> <li>Provide solutions in response to obstacles and identify opportunities for efficiencies </li> <li>Work with the Operations network to create process documentation, ensuring ongoing operational quality and efficiency. Hold team accountable to adherence </li> <li>Champion the implementation of new process and progress by removing roadblocks and providing the appropriate level of support to maximize opportunities, setting optimal targets, methods and metrics </li> <li>Represent the company and department at industry events and workshops, as needed </li> <li>Monitor, impact and drive to plan variable cost per unit, productivity and quality, keeping Consignor and Customer experience top of mind </li> <li>Partner with management team to establish annual budget (CapEx/OpEx), track plan vs. actual and identify opportunities </li> <li>Partner with management team to identify contingency planning opportunities to ensure financial goals are achieved</li> <li> </li> </ul> What You Bring To The Role <ul> <li>5+ years management experience; production environment or e-commerce experience preferred</li> <li>Bachelor's degree from an accredited college or university required; concentration in management and/or business preferred </li> <li>Solid analytical skills </li> <li>Knowledge of business or warehouse software </li> <li>Proven problem solving skills with a strong commitment to action </li> <li>The capability to handle ambiguity and be flexible to changing needs and priorities The ability to prioritize multiple time-sensitive tasks and/or escalate issues </li> <li>Demonstrated ability to self start and manage people with organizational effectiveness to maximize productivity, locally and remotely </li> <li>Passion for creating a high caliber team with dedication to operational excellence and providing outstanding customer service</li> <li>The skills to work effectively and collaboratively in teams to meet shared goals and deadlines, and foster cross-functional partnerships </li> <li>Attention to detail, strong organizational and communication skills, geared towards large groups </li> <li>Technical proficiency to understand manufacturing and material details, interpret test results, and grasp secondary market pricing principles preferred </li> <li>Project management experience preferred </li> <li>Graduate Gemology diploma and/or jewelry knowledge preferred</li> </ul> <hr> The RealReal is the world's largest online marketplace for authenticated, consigned luxury goods. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have 150+ in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by hundreds of brands, from Gucci to Cartier, supporting the circular economy. We make consigning effortless with free in-home pickup, drop-off service and direct shipping for individual consignors and estates. At our stores in LA, NYC and San Francisco, customers can shop, consign, and meet with our experts. At our 10 Luxury Consignment Offices, four of which are in our retail stores, our expert staff provides free valuations. Founded in 2011 and listed publicly in 2019 (Nasdaq: REAL), we're growing fast and fundamentally changing the way people buy and sell luxury — a multi-billion dollar industry. Build your career with us and enjoy 401K matching, health, dental and vision insurance, commuter flex spending, healthcare flex spending, generous PTO, a mother's room, and flexible work hours! The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records, consistent with legal requirements.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. #LI-DM

Valid through: 4/3/2021

About The RealReal

The RealReal, Inc. is an online and brick-and-mortar marketplace for authenticated luxury consignment. Based on the circular economy, The RealReal sells consigned clothing, fine jewelry, watches, fine art and home decor. It employs an in-house staff of experts including horologists, gemologists, art curators and luxury fashion authenticators who inspect items for authenticity and value.

Total Jobs:

Total Experts:

Average Pay:

$131,933

Total value of jobs:

$9,895,000

% Masters:

25%

Learn More About The RealReal blue arrow

* Ladders Estimates