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Manager Field Services I- Greater in Houston, TX

Mohawk Industries Inc

Houston, TX 77002
7w ago


Process Management


5 - 7 years

Job Description

ResponsibilitiesThis position preforms field services claims inspections of product issues in the cycle of service and process improvement efforts based upon key drivers of employee and customer satisfaction. Will work with sales, management, and claims to plan, review and control budget and ensure the cost-effective delivery of quality field services issues (inspections, training) that enhance internal culture and external customer perception to resolve issues. This position will be located in the Seattle, WA area.

  • Field services for Mohawk's North American Flooring Commercial products; Carpet, Hardwood, Laminate, Luxury vinyl tile, Rubber and Sheet Vinyl.

  • Partner with claims, customer service, sales, manufacturing, and end-user to resolve issues.

  • Develop marketing materials to support field services (i.e. installation guidelines, warranties, etc.)Assist and often perform field correctional services such as inspe
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Valid through: 2020-2-17

About Mohawk Industries

Mohawk Industries is an American flooring manufacturer based in Calhoun, Georgia, United States. Mohawk produces floor covering products for residential and commercial applications in North America and residential applications in Europe. The company manufacturing portfolio consists of soft flooring products, hard flooring products, laminate flooring, sheet vinyl and luxury vinyl tile. The company employs 34,200 in operations in Australia, Brazil, Canada, Europe, India, Malaysia, Mexico, New Zealand, Russia and the United States.
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