Oversees the work planning group including scheduling and assignment of all types of maintenance and capital work, such as service abandonments, service replacements and leak repair, etc, for Washington Gas and contractor crews, to consolidate the activities required to maintain the facilities at specific locations. Oversees DIMP special project work for a specific region on WG's transmission and distribution pipeline systems. Establishes prioritization matrix and plan for completing all natural gas distribution maintenance work in a consistent and standardized fashion, focusing upon compliance requirements, productivity, and cost efficiency for Field Operations. Responsible for research, development and implementation of quality initiatives and process improvements related to performing the maintenance work. Develops, implements, and maintains consistent workforce planning and optimization as it changes with the workload. Develops and maintains System Operations O&M and Capital budgets. Performs change management for operating procedure modifications that result from amendments to Standards and/or regulations. Serves as the on-scene lead for the Company's 24/7 emergency response system, provides assistance and guidance in the Command Center for emergency situations and must be available as required.
Tasks and Responsibilities
• Manages the work of Field Operations staff involved with work planning, including hiring, evaluating, training, performance management, compensating, motivating, coaching, and developing goals and procedures to ensure the achievement of goals; manages in accordance with labor contract(s) specifications and Company policies and procedures.
• Develops and manages workforce planning and progression, including determining required staffing levels, and scheduling across all Field Operations stations.
• Ensures a standardized work planning approach is applied for all maintenance activities across field operation that is focused on quality, cost effectiveness and compliance timelines.
• Coordinates with Engineering, Construction and other internal and external audiences to synchronize field required maintenance with other construction and replacement activities and evaluates the effectiveness of existing programs.
• Analyzes work load, performance and productivity in the Operations area by using technology tools such as WMIS, CAD and Smallworld, establishing key metrics, and recommending and implementing changes to work approach as required to meet business objectives.
• Manages the System Operations O&M and Capital budget and provides meta-budget analytics.
• Acts as operational lead for both major technology implementations by ITS and PMO and for sourcing activities performed by Procurement;
• Acts as Subject Matter Expert (SME) for Field Operations in all aspects of SAP, Work Manager, Asset Manager and Web Portal.
• Utilizes the work management system, SAP, Web Work Manager and Smallworld to manage resources, permits, compliance and maintenance work and facilitate tasks that are assigned to Washington Gas and contractor crews.
• Routinely reviews and finalizes the work planning requirements with the station manager, supervisors and scheduler planner.
• Communicating information and opportunities for reduction of risk or cost to the Company by collecting and tracking data.
• Develops, measures, documents, and generates necessary reports related to maintenance, compliance, resource utilization/ productivity and performance (i.e. MOS dashboard)
• Leads the Field Operations go mobile initiative, including scheduler, field managers, optimization, and predictive analytics to work smarter
• Manages the timely and accurate submission of data request for internal and external parties including BOD executive summary, rate case, customer escalations, etc.
Qualifications, Skills and Abilities
• Bachelor's Degree in business, engineering, data analytics or a related field is required
• In lieu of a Bachelor's degree, four additional years of directly related experience may be substituted; or an Associate's degree and 6 additional years of directly related experience is required
• 7+ Years of experience performing maintenance on natural gas piping systems required
• 2+ Years of supervisory or team leadership experience required
• Experience supervising employees working under a union labor contract is preferred
• Field crew management experience preferred
• CPA preferred
• PMP preferred
• Working knowledge of Federal, state and local regulations for emergency response and maintenance of natural gas distribution systems, including, but not limited to, GPTC, National Fuel Gas Code, and DOT 192
• Proven ability to use computer software and applications, including Microsoft Office, to share, retrieve, research and present business information
• Demonstrated ability to present ideas logically and concisely to diverse audiences at all organizational levels, both verbally and in writing
• Demonstrated ability to establish rapport and effective working relationships with business partners, supervisors, subordinates, and peers
• Demonstrated ability to make decisions quickly and effectively and to redirect resources to meet ever-changing business situations
• Demonstrated ability to make quick and valid decisions based on limited data in response to emergency situations
• Demonstrated ability to perform with a high degree of flexibility and resourcefulness
• Demonstrated working knowledge of project management and six sigma methodologies preferred
• Demonstrated working knowledge of work management systems and GIS
• Demonstrated success leading teams to reach collaborative decisions and coordinating multiple parties, through direct and indirect influence, to reach project completion by meeting expected goals