$100K — $150K *
Fan Relations is a support function that exists to contribute to the stellar consumer experience whether the fans are engaging with our content on digital apps, websites, pay-TV, or through other means. From new app launches to corporate and legal escalations, advertising inquiries and our many other linear and digital offerings, Fan Relations constantly provides top-level customer service to consumers, internal clients, and business partners.
Discovery brands continue to grow globally and across platforms, and Fan Relations is building media strategies and systems that meet world-class standards for which Discovery is known. Our company is evolving as we expand from a traditional linear pay TV business towards a convergent media and entertainment business that encompasses digital and mobile.
The Manager, Fan Relations, will be responsible for the messaging and process strategy of the team. They will retain ownership of the various internal and external customer communications and workforce procedures, collaborating with interdepartmental leads to ensure customer correspondence is precise and empathetic. The manager will possess a strong suite of organizational and communication skills, both written and verbal, and have the ability to tailor internal and external messaging to the diverse audiences of the Discovery portfolio of brands.
They will create and update all omnichannel messaging for the team and continually evaluate communication strategy to enhance and augment internal procedures. The manager will also manage software triggers and automations, optimizing workflows of the team’s systems, and maintain creation and revisions to internal agent scripts and cross-departmental escalation processes.
The manager will act as the point of contact for cross-channel promotions, liaising with various digital counterparts to align on communication processes and ultimately, messaging strategy. They will be responsible for content creation, including drafting of narrative for ongoing reports and dialogues.
Valid through: 4/2/2021