$100K — $150K *
THIS POSITION CAN BE FULL-TIME REMOTE.
This position is responsible for managing the extended service agreement (ESA) business for Signet, a $400M+/year line of business offering our customers peace of mind with their precious jewelry purchases. Ensuring the delivery of a high-quality product and customer experience is paramount in order to foster customer loyalty and optimized financials for Signet.
This individual will work cross-functionally across many areas of the organization (store operations, design and service centers, IT, customer care, etc.) and with external vendors in order to achieve this.1. Responsible for P&L management and performance of the extended service agreement line of business. Work with cross functional partners such as store operations and repair to ensure sales performance and costs are optimized to drive maximum contribution for Signet.
2. Ensure extended service agreements deliver an exceptional customer experience and remain compliant with state rules and regulations. Extended service agreements should be leveraged to deepen customer relationships and drive lifetime customer value for Signet.
3. Identify and develop new ideas to grow the extended service agreement business such as new product development, e-comm optimization, etc.
4. Manage relationships with internal and external vendors to ensure all performance KPIs and financial targets are met.
5. Oversee and develop talent within the extended service agreement team
Performs additional duties and projects as assigned.
Consistent regular scheduled attendance is considered an essential function of this job.
Education Required: Bachelors degree in business, finance, accounting or a related field; Masters Preferred
Required or Acceptable Job-Related Experience: Extended Service Agreements, Insurance, or related field
Years of Job-Related Experience Required: Minimum of 5 - 10 years
Technical/Other Skills Required: Intermediate Microsoft word, excel, and power point; strong analytical and communication skills
Additional Language(s) Required: None
Valid through: 2/18/2021
$100K — $150K
11 days ago