Manager - Data Center Facility Operations

Manager – Data Center Facility Operations

Position Summary

GEICO is seeking a Manager – Data Center Facility Operations, the successful candidate will possess strong supervisory experience and outstanding customer service skills, with the ability to communicate effectively both orally and in writing. This individual will be responsible for overseeing associated vendors and managing service contracts for critical infrastructure, including engineering and maintenance. The ideal candidate will have extensive knowledge of mechanical HVAC systems, electrical systems, plumbing operations, and data center operations related to cooling and electrical equipment.

In addition to technical expertise, the candidate must demonstrate exceptional soft skills, including customer service, proficiency in computer applications such as MS Word, Excel, and Power Point, and strong organizational abilities. The role will involve supervising staff, managing projects and contracts, and handling expenses. Writing RFPs for both large and small projects, assisting with budgets, and establishing policies and procedures for essential operating protocols will also be among the responsibilities.

Position Description

Our Manager - Data Center Facility Operations is responsible for establishing operational objectives, policies, and procedures while overseeing a team of skilled facility engineers and professionals. As the Data Center Operations representative, you will manage site engineering projects, budgets, risks, and changes, ensuring the smooth functioning of our data center infrastructure.

Position Responsibilities

As a Manager - Data Center Facility Operations, you will:

• Lead and mentor a team of 24/7/365 skilled facility engineers and professionals
• Manage facility operations, including electrical, UPS, mechanical, and control systems such as HVAC systems, generators, and safety systems
• Participate in regular meetings with stakeholders to establish and maintain strong relationships
• Troubleshoot and resolve complex incident management issues, producing incident reports for further analysis
• Handle personnel details, including salaries, positioning, reviews, mentoring, and development.
• Coordinate vendor procurement and contractual activities
• Ensure data center equipment maintenance meets industry standards
• Oversee operating budget and complex facilities projects, including project budget, schedule, and scope
• Implement strategies to proactively prevent potential problems and manage emergency and disaster mitigation
• Oversee commissioning processes and lead testing of existing and new equipment
• Manage overall site capacity, including electrical, mechanical, and control systems
• Successfully deliver projects on time, on budget, and within scope
• Communicate and collaborate effectively with external project teams and resources
• Identify stakeholders, review design packages, and select vendors
• Manage project deployment risks and forecast budget requirements
• Act as the Data Center Operations POC for site infrastructure initiatives
• Handle and resolve escalations while partnering with relevant stakeholders to deliver projects
• Write comprehensive RFPs for various projects
• Assist in budget management
• Develop and implement policies and procedures for essential operating protocols
• Prepare business plans and conduct data analysis of relevant reports
• Assign responsibilities to subordinates
• Conduct interviews and select candidates for employment
• Perform associate performance appraisals and recommend salary adjustments
• Counsel and coach associates and administer disciplinary action when necessary.

Qualifications

• Extensive experience in a 24/7/365 critical facility environment, including troubleshooting, management, and mentoring of skilled professionals
• Knowledge of EHS compliance requirements and experience with audits
• Understanding of power distribution and control systems, redundancy, resiliency, and protection
• Ability to manage change and influence cross-functionally
• Previous experience in people management is essential
• PM certification(s) are a plus
• Strong communication skills, including effectively communicating progress of programs/projects
• Demonstrated ability to influence and resolve challenging stakeholder situations
• Financial acumen with the ability to connect program objectives to financial results and manage project budgets effectively
• Physical ability to lift and carry up to 50 pounds and perform activities such as walking, kneeling, climbing, pulling, bending, lifting, carrying, and standing for extended periods.
• Capable of climbing ladders up to 30 feet and structures up to 45 feet, and maneuvering around trucks, scaffolds, and equipment
• Proficient in operating tools, equipment, vehicles, and machinery
• Able to work in limited light and differentiate colors
• Willingness to work in emergency situations and inclement weather, with the availability for overtime as needed
• Must use and maintain personal protective equipment as required
• Comfortable working in indoor and outdoor environments, including adverse weather conditions and noise
• Able to work in areas covered by brush and trees or in trenches with poor footing and uneven or wet ground
• Willingness to work with energized conductors and equipment rated from low to medium voltages
• Must have and maintain an acceptable driving record according to company policy and a valid state driver's license
• Familiarity with driving and operating vehicles such as automobiles, pickup trucks, vans, ATVs, aerial man-lifts, and forklifts (forklift and man-lift operation require prior certification)
• Ability to operate test equipment for meters and electrical fault location
• Proficiency in using computers and calculators
• Adaptability to future changes in equipment, vehicles, and tools as required

Experience

• 5+ years operations-related experience or equivalent work experience
• 4+ years of hands-on work experience supervising personnel in a technical environment
• Proven ability to concentrate and demonstrate a capacity for learning technical concepts and adapting to new technologies quickly.

Education

• Bachelor’s degree in related Engineering or Engineering Technology or equivalent experience.