Job Description

About the role

The Analytics & Insights team strives to enable data-driven decision making at every level within Community Operations (Uber's support org). As a manager on the team, you will lead our efforts by leading a team of high-performing analysts. These analysts are charged with providing the clear and meaningful insights that both reduce customers' needs to interact with customer support and improve the customer experience when defects occur.

You will work with cross-functional stakeholders to turn high-level business objectives into analytic work, from accessing complicated data via SQL to running multivariate analysis and building predictive models. You will lead a team to deliver impactful work while growing analysts' careers. Your analytical approach will challenge all of Uber to better understand and serve our customers.

What you'll do

Work with stakeholders to translate business goals to analytic work products and then prioritizing that work
Lead and mentor your team to improve impact and help analysts expand their skills and grow their careers
Serve as an analytics specialist to identify CommOps' opportunities to improve support and help select the right analytic frameworks to develop and test those hypotheses
Collaborate with other analysts outside of North America, product teams, and ops teams to cross-functionally support company-wide goals

Basic qualifications:

Minimum 5 years experience in data science/analytics, data engineering, product management with strong data background
Track record of leading or training / mentoring other analytics professionals
Bachelor's degree or equivalent practical experience

Preferred qualifications:

MBA or MS degree
Excellent verbal and written communication
Experience translating stakeholders' business goals to technical projects, including working with large datasets (SQL), building data visualizations, and mining product and operational insights
Strong Python / R skills, passionate about data processing and statistical analysis
Experience with a variety of analytic methods such as forecasting, A/B testing, NLP, etc.
Familiarity with customer support operations

Valid through: 4/25/2021

About Uber

Uber Technologies, Inc., commonly known as Uber, is an American technology company. Its services include ride-hailing, food delivery, package delivery, couriers, freight transportation, and, through a partnership with Lime, electric bicycle and motorized scooter rental. The company is based in San Francisco and has operations in over 900 metropolitan areas worldwide. It is one of the largest firms in the gig economy. Uber is estimated to have over 93 million monthly active users worldwide. In the United States, Uber has a 71% market share for ride-sharing and a 22% market share for food delivery. Uber has been so prominent in the sharing economy that changes in various industries as a result of Uber have been referred to as uberisation, and many startups have described their offerings as "Uber for X". Like similar companies, Uber has been criticized for the treatment of drivers as independent contractors, disruption of taxicab businesses, and an increase in traffic congestion. The company has been criticized for various unethical practices and for ignoring local regulations, particularly under the leadership of former CEO Travis Kalanick. Uber determines the fees and terms on which drivers transport riders. The company takes a share of each fare. Uber uses a dynamic pricing model. Fares fluctuate depending on the local supply and demand at time of service. Customers are quoted the fare in advance.

Total Jobs:

353

Total Experts:

Average Pay:

$113,133

Total value of jobs:

$72,745,000

% Masters:

27%