Manager, Customer Trust & Audit

Our Company

Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Our Company

Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences. We're passionate about empowering people to craft alluring and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We're on a mission to hire the very best and are committed to building exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
Summary

This is a Manager, Customer Trust & Audit role for Adobe's Technology GRC (TechGRC) organization. The role is for San Jose, CA location. This person will be a leader of TechGRC Global Customer Audit team (GCAT). The candidate will Lead and oversee the customer audit program across Adobe, ensuring seamless execution of Information Security-related customer assessments.
What You Will Do

• Manage a team responsible for conducting customer audits, providing strategic direction, guidance and mentorship to team members, fostering a collaborative and high-performance work environment.
• Serve as the primary point of contact for customer audits, ensuring timely and effective communication with customers and their auditors.
• Oversee the collection and presentation of evidence to support customer inquiries, ensuring alignment with Adobe's trust program and security framework.
• Identify control issues, ensure well-defined resolutions, and oversee root cause analysis and corrective action implementation.
• Develop and maintain customer audit dashboards to provide executives insight into audit trends, risks, and mitigation efforts.
• Collaborate and coordinate activities with the TechGRC team across multiple geo-locations, ensuring alignment with organizational security objectives and compliance requirements.

What You Need to Succeed

• Bachelors / master's Degree with a focus in Information Technology / Computer Science or related field
• Minimum 5-10 years of experience in customer audits, cybersecurity, or security compliance, with at least 2 years in a leadership or managerial role.
• Strong customer-facing experience, including managing customer audits, consulting engagements, and security compliance assessments.
• In-depth knowledge of security compliance frameworks and privacy regulations (e.g., SOC2, ISMAP, ISO, PCI, HIPAA, etc.).
• Expertise in core IT processes and services such as SDLC, Identity/User Access Management, Backup and Disaster Recovery processes.
• Exceptional interpersonal, verbal, and written communication skills, with the ability to communicate effectively with both business and IT stakeholders, including executive leadership.
• Demonstrable ability to build and lead high-performing teams, drive central initiatives, and manage multi-functional collaborations.

At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.

If you're looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $97,300 -- $223,000 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected] or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other's employees.