Manager, Customer Service

Levi Strauss   •  

Dallas, TX

Industry: Retail & Consumer Goods

  •  

Less than 5 years

Posted 53 days ago

We are looking for a Manager, Customer Service to provide leadership in the marketing, selling-in, and development of customer services initiatives for LSA channels of Wholesale and Retail, ensuring consistency across all regions, divisions, and brands/consumer groups as it applies to strategies, policies, and executions.

About the Job

  • Establish and maintain operational processes and relationships with LSA's retail partners.
  • Maintain LSA's continuing competitive edge in the marketplace, improve business through the implementation of the customer service strategies and resolution of retail claims
  • Initiate analysis and reporting that will enable LSA to measure claim activity, identify causes and mitigate issues where appropriate to limit the impact claims have on ROI
  • Communicate policy with assigned customer base as it relates to claims/charge backs/process changes and develop strategies based on internal goals for wholesale and retail partners
  • Establish long-term relationships to identify new customer service opportunities through interaction with LSA wholesale and retail partners
  • Provide leadership for customer service initiatives to all brand/consumer segments of retail and wholesale partners, while gaining commitment to operational agreements
  • Lead the implementation of Customer Service™ Services both with retailers and within the LSA organization
  • Participate in industry conferences, sub-committees, and cross-industry meetings

About You

  • 3-5 years management experience in a similar customer service or sales role
  • Excellent problemsolving capabilities and effective negotiation skills
  • Ability to manage expenses within a prescribed budget
  • Ability to work collaboratively ina cross-functional team with all partners
  • Advanced proficiencies with MS Excel and Word
  • Bachelor's degree (8+ years of combined college education and work experience may be substituted for a degree)
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