$100K — $150K *
Who we are: The Insights & Analytics team enables data driven decision making and performance management across Wayfair’s 3,500+ person Customer Service group. The team helps unlock the value of Wayfair’s data assets by working closely with engineers and business partners to create data structures, metrics, visualizations, and self-serve data environments.
The Manager on the Business Analytics team will help in taking complex business problems and performing advanced analytics to identify the pain points that impact our customer’s experience from the time they receive a marketing email to the time an order has been delivered to their doorsteps. They will use SQL queries and visualization tools to help users understand trends and opportunities in the Customer Service space. The resulting products will serve as the backbone to a highly data-driven Customer Service organization.
What you will do:
Who you are:
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.
Valid through: 12/17/2021