Permanent

Join us to create change and have an impact in homes around the world.

Where you’ll be:

This position will be based in the Charlotte, NC HQ; hybrid work policy model.  

All About the Role:

The Manager, Customer Experience leads a team responsible for delivering a seamless, customer-centric purchase and fulfillment experience for Electrolux B2B customers, partnering closely with Sales, Supply Chain, Finance, IT, and Product to resolve complex issues, improve processes, and drive operational performance. The ideal candidate is a strategic, hands-on leader with strong analytical, problem-solving, and communication skills, capable of influencing cross-functional partners and turning data into actionable insights that enhance customer satisfaction and sales effectiveness.

Key Responsibilities:

• Lead, coach, and develop a team of Customer Experience analysts, driving performance and accountability.

• Serve as the primary escalation point for complex customer and order management issues, ensuring timely and effective resolution.

• Champion a customer-first approach, acting as the voice of the customer across internal stakeholders.

• Drive process improvements across the order-to-cash lifecycle, including standardization, automation, and efficiency gains.

• Analyze sales, order, and customer data to identify trends, risks, and opportunities, translating findings into actionable insights.

• Oversee order execution from forecast through delivery, ensuring strong OTIF performance and resolving service disruptions.

• Lead root cause analysis and corrective actions for fulfillment issues, compliance risks, and customer fines.

• Partner cross-functionally with Sales, Supply Chain, Finance, IT, and Product to optimize customer experience and business outcomes.

Minimum Qualifications

• Bachelor’s degree

• 5+ years of experience in Sales Operations, Customer Experience, or Supply Chain

• Experience in manufacturing, consumer durables, or a related industry preferred

• Strong analytical skills with advanced Excel proficiency; experience with reporting/BI tools (e.g., Power BI)

• Experience working cross-functionally in a complex, matrixed environment (SAP/IBP experience a plus)

Benefits highlights:

• Discounts on our award-winning Electrolux products and services

• Family-friendly benefits

• Insurance policy plan

• Extensive learning opportunities and flexible career path

Please be advised that we are unable to offer visa sponsorship for this position at this time.

Find more on: Electrolux Group North America:

https://www.linkedin.com/company/electrolux/life/northamerica/ Electrolux Group Careers: https://career.electroluxgroup.com/global/en

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