Manager Customer Applications Support

SITA   •  

Atlanta, GA

8 - 10 years

Posted 241 days ago

This job is no longer available.

Qualifications

EXPERIENCE

Minimum 8years experience in a customer service or management function preferably in the area of airline systems application support or delivery. More than 3 years experience as Lead Analyst or Team Lead.

Strong Leadership experience and performance management experience

 

This role is a permanent nights position. This individual will work four 10 hour days (9pm to 7am) and will be responsible for a team of 6-7.

 

Desired Skills:

- Service Management

- ServiceNow

- ITIL certification

- ATI industry or passenger solutions experience

 

KNOWLEDGE & SKILLS

Operating knowledge of Microsoft Office products.
- Knowledge and understanding of LAN protocols.
- Ability to analyze, draw conclusions, and create solutions to customers' moderately complex problems.
- Familiarity with ITIL and service management practices and procedures.
- Ability to build relationships with peer and management levels both with clients and the company management.
- Ability to prioritize work, work under pressure and multi-task.
- Ability to use a team approach to solve problems when appropriate.
- Ability to demonstrate agility, flexibility and innovation in an environment where priorities and tasks can change rapidly.
- Ability to work in a multi-cultural and diverse business environment.
- Ability to demonstrate a passion for customer service excellence.

 

PROFESSION COMPETENCIES

  • Organisational Awareness
  • Financial Acumen
  • Crisis Management
  • Relationship Management
  • Commercial Acumen
  • Business Analysis
  • Leading Change

CORE COMPETENCIES

  • Adhering to Principles & Values
  • Creating & Innovating
  • Customer Focus
  • Results Orientation
  • Teamwork
  • Communication
  • Impact & Influence
  • Leading Execution
  • Developing Talent
  • Managing Performance

EDUCATION & QUALIFICATIONS

Bachelors / University degree in related field or equivalent work experiencerequired. ITIL Foundation Certificate

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