Manager, Customer Advocacy

5 - 7 years experience  •  Biotech/Pharma

Salary depends on experience
Posted on 02/19/18
Santa Ana, CA
5 - 7 years experience
Biotech/Pharma
Salary depends on experience
Posted on 02/19/18

Key responsibilities in this role include:

  • Setting performance standards
  • Mapping out job duties and responsibilities
  • Managing performance of a group
  • Collaborating with managerial counterparts in sales and service
  • Interact with our internal and external customers to research and resolve complex issues.
  • Pricing Discrepancies / Consignment Issues
  • Partnering with other departments to make it easier for our customers to do business with us
  • Look for ways to ease administrative tasks that burden our salesforce 

 Qualifications:

  • A minimum of a Bachelor’s Degree is preferred
  • A minimum of 6 years of business experience is required, in health care is preferred 
  • A minimum of (3) plus years of progressive experience in customer call centers is required
  • A minimum of three (3) plus years of demonstrated successful customer support is required
  • Previous experience supervising and/or managing a group is preferred
  • A proven track record of meeting objectives is required
  • A collaborative spirit and a propensity for delighting customers is required
  • Up to 10% domestic travel is required

Requisition ID: 1103180125

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