AT&T

Manager-Credit/Collections

AT&T$70K — $106K *
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor’s degree (BS/BA) desired.
  • 3+ years of related experience.
  • Bilingual (English/Spanish) fluent speaking required.
  • Experience in credit risk assessment and collections management.
  • Proven team leadership and mentoring abilities.

Responsibilities

  • Oversee daily operations of the credit and collections team.
  • Focus on immediate team management and task delegation.
  • Manage staff hiring, firing, and promotional decisions.
  • Evaluate the creditworthiness of customers and assess credit risk.
  • Oversee the collections process for timely debt recovery.
  • Manage and mentor the credit and collections team, providing training and evaluations.
  • Prepare reports on credit and collections activities for compliance and analysis.

Benefits

  • Medical/Dental/Vision coverage
  • 401(k) plan
  • Tuition reimbursement program
  • Paid Time Off and Holidays (minimum 23 days vacation and 9 holidays)
  • Paid Parental Leave
  • Paid Caregiver Leave
  • Disability Benefits (short and long term)
  • Employee Assistance Programs (EAP)
  • Extensive employee wellness programs
  • Employee discounts up to 50% on eligible AT&T plans.
Full Job Description

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

As a Manager-Credit/Collections your tasks may include, but are not limited to, the following:

  • Oversees the daily operations of their team, ensuring that tasks are completed efficiently and effectively.
  • This role focuses on immediate team management, task delegation, and the resolution of day-to-day issues.
  • Leads occupational staff within the organization.
  • Responsible for influencing decisions regarding the hiring, firing, disciplinary action and promotional activity for subordinates.
    Key Responsibilities:
    Credit Risk Assessment: Evaluate the creditworthiness of current and potential customers by reviewing financial statements, credit reports, and other relevant data to determine credit risk.
    Collections Management: Oversee the collections process, ensuring timely recovery of outstanding debts, setting up payment plans, negotiating settlements, and collaborating with collection agencies when necessary.
    Team Leadership and Training: Manage and mentor the credit and collections team. Provide training, set performance goals, and conduct regular evaluations to maintain operational efficiency.
    Financial Reporting and Compliance: Prepare regular reports on credit and collections activities, ensure compliance with policies and regulations, and analyze data to recommend improvements.
    Other Duties as Assigned: Perform additional tasks as needed, including stakeholder communication, leveraging technology for process improvements, managing departmental budgets, and resolving complex credit disputes to minimize financial loss.
    Supervisor:
  • Yes
    Education
  • Bachelor’s degree (BS/BA) desired..
    Experience:
  • 3+ years of related experience
    Job Contribution:
  • Bilingual (English/Spanish) fluent speaking required for this position.
  • Call Center BilingualCollections Team Manager (English/Spanish)
    Compensation Offered:
    Our Manager-Credit/Collections earns between$70,700 - $106,100 USD Annual. Not to mention all the other amazing rewards that working at ATT offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
    Joining our team comes with amazing perks and benefits:
  • Medical/Dental/Vision coverage
  • 401(k) plan
  • Tuition reimbursement program
  • Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
  • Paid Parental Leave
  • Paid Caregiver Leave
  • Additional sick leave beyond what state and local law require may be available but is unprotected
  • Adoption Reimbursement
  • Disability Benefits (short term and long term)
  • Life and Accidental Death Insurance
  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
  • Employee Assistance Programs (EAP)
  • Extensive employee wellness programs
  • Employee discounts up to 50% off on eligible ATT mobility plans and accessories,
  • ATT internet (and fiber where available) and ATT phone
    Call to action
    If youre ready to make an impact on our business and your career, bring your bold ideas to a world of possibility.
    Ready to join our team? Apply today!

Weekly Hours:

40

Time Type:

Regular

Location:

Orlando, Florida

Salary Range:

$70,700.00 - $106,100.00

About AT&T

Cricket Wireless is a U.S.-based company that offers prepaid wireless voice, text, and data services. Cricket Wireless was founded in 1999 by Leap Wireless International, Inc. Currently, it operates as a subsidiary of AT&T Inc.

AT&T Careers

Joining AT&T means becoming part of a global team known for driving innovation and leading the telecommunications industry. It's an opportunity to grow your career at one of the most diverse and resource-rich companies in the world. Work You'll Do At AT&T, we're not just about phone lines and data plans. We're about connecting people and fostering relationships. As a member of our team, you'll help deliver cutting-edge solutions across various sectors, ensuring that our services are not only available but also transformative. Lead with Innovation Embrace a role at AT&T where technology meets creativity. Our professionals lead the market in developing and deploying technology solutions that transform how people communicate and do business. We are pioneers in creating new paths for technology, with a focus on sustainable and responsible innovation. Join a Diverse and Inclusive Team AT&T is committed to diversity and inclusion, ensuring that all employees can thrive. We are proud to offer diversity training and leadership programs that empower our team members to grow professionally and personally. Our culture is one of inclusivity, where every voice is heard and valued. Explore Job Opportunities Whether you're looking for an entry-level position or a more senior role, AT&T offers a range of job opportunities across various fields. From engineering to marketing, our team is composed of skilled professionals who are leaders in their respective areas. Internship Programs Kickstart your career with an AT&T internship. Gain hands-on experience, work on real projects, and learn from leaders in the industry. Our internships provide a robust platform for learning and growth, helping you build skills that are crucial for future success. Benefits and Growth AT&T is dedicated to the growth and development of its employees. We offer comprehensive benefits, including health care, retirement plans, and continuous professional development opportunities. With resources like career coaching and resume workshops, we support your journey every step of the way. Networking and Professional Development Expand your professional network within AT&T through various networking events, mentorship opportunities, and collaborative projects. Our focus on career development is designed to help you reach your professional goals, enhancing your skills and preparing you for leadership roles. Stay Connected Join Our Team Discover the career you've always wanted by exploring the open positions at AT&T. We are constantly on the lookout for passionate, innovative, and driven individuals to join our team. Check out our current job listings and find where your skills and interests align with our needs. Keep Up to Date Stay informed with the latest career tips, company news, and industry insights—all from the professionals who are part of our team. AT&T is a place where you can make an impact, leading the way in the telecommunications industry. Job Alert Emails Customize your experience by signing up for job alerts that match your career preferences. Stay ahead of the curve and be the first to know about exciting and rewarding opportunities at AT&T. At AT&T, your career is poised for success, equipped with the right tools, culture, and team to make it happen. Join us and be part of a company that values innovation, leadership, and a diverse workforce.
Learn more about AT&T
Size
203,000 employees
Market Cap
$131.2 billion
Industry
Net Income
-$5.1 billion
Founded
1983
5 Year Trend
+0.6%
Revenue
$171.7 billion
NASDAQ

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