Manager, Creative Operations

5 - 7 years

Posted 213 days ago

This job is no longer available.

About the Job

The Manager of Creative Operations will help manage programs within a specified category, and communicate with cross-functional partners within Creative to track and monitor the steps in the Creative process, ensuring adherence to project-defined guidelines including timetables. This candidate should be highly organized, have outstanding communication skills, and be a self-starter who can hit the ground running.

Project Management:

  • Learn and comprehend the upcoming launches in the global marketing calendar.

  • Initiate directive to begin work process on all programs based upon receipt of screened and approved work requests.

  • Manage EL International Promotions and Paid Sampling programs from a Creative Operations role. Manage all international variants and market collateral offerings of same programs.

  • Manage workflow and schedules for creative programs within the Operations Department and on a project basis based upon volume, deadlines, and priorities. Capture milestone dates and overall timelines regularly validating and adjusting timelines as needed.

  • Establish feasibility and timing of incoming requests in order to gain official approvals and start/completion dates. Communicate project approvals, start/completion dates, progress reports, and expectations of delivery should completion date timing need to be amended.

  • Liaise with Creative/Design Production department to insure priorities are clearly established and achieved, meeting deadlines within budget.

  • Inform individual creative and external departments of potential budget or scheduling problems. Provide suggested solutions and options.

  • Ensure process of tracking dates for Advertising, Creative, Merchandising, Digital, and Collateral programs is enforced.

  • Oversee each phase of the internal and external approval process; including approval of copy, scripts, layout, art, mechanical, translations, blueprints, and receipt of printed samples.

  • Attend operations meetings (Creative Program Review) to maintain informational dialogue and update status on all Creative projects.

  • Attend weekly status meetings with Creative departments to assure the coordination of all projects. Review and update internal status report on a weekly basis.

  • Issue revised timetables and supplemental estimates when program changes impacted dates and costs.

  • Conduct status meetings with point persons from Creative departments to ensure the coordination of all projects, eliminating the duplication of effort and to maintain clear communication.

  • Manage all Marketing/Sales requests for Creative needs for domestic and international meetings as well as retailer presentations from Creative departments including presentation jpegs, comps, and photography.

  • Work with Director to support other Operations Team functions as needed.

  • Maintain constant communication with Creative Services group to ensure timeliness of art and croppings necessary to proceed with job; liaise with creative department to determine each image and each international

Budget and Resource Management:

  • Provide support with budget management as needed

Process Improvement:

  • Partner with Director to help identify and establish new processes that encourage efficiency in project management and information workflow


About You

  • 5 years related work experience in a traffic/operations environment

  • College Degree required

  • Prior experience as a production designer in a fast-paced, high pressure creative environment with cosmetic industry experience is a plus

  • Experience with 360-creative, global project management and curating and managing assets globally

  • Strong presentation skills, ability to personally organize, prioritize, and manage freelancers as needed

  • Proficiency using MAC Systems platforms

  • Proficiency in Adobe Cloud programs a plus (InDesign, Illustrator, Acrobat, Photoshop.)

How You Will be Successful

  • Identifies innovative opportunities and provides feedback on possible actions

  • Problem solves by creating new approaches, seeking ideas and suggestions when appropriate

  • Encourages self and others to be creative in their approach to team tasks

  • Understands needs of Creative and its customers in order to build effective partnerships

  • Taps into informal network to gain support for ideas/projects

  • Adapts to new environments, processes and teams

  • Ability to proactively seek diversification of knowledge, skills and abilities

  • Ability to manage time and work independently or with a team

  • Proactively seeks ways to improve personal and organizational effectiveness to meet current and future business needs. Learns equally from successes and failures.

    . Job Number: 183940