$80K — $100K *
The primary responsibilities of this position are to manage the day to day operations of the CBI Consumer Care program for the Beer Division. This will include, but not be limited to, CRM development, daily contact review, call calibrations, project implementation and management, and ongoing new product and quality training with the program manager and brand ambassadors to ensure a high-end consumer experience. A key part of this role is to provide and illustrate actionable insights for CBI’s Quality functions from the voice of the consumer and arising trends. This position will also be responsible for the creation and presentation of monthly executive reports and will act as the liaison between CBI sites/departments and Consumer Care operations.
Valid through: 2/16/2021