Manager, Connectivity Solutions

HillRom   •  

Cary, NC

Industry: Healthcare

  •  

5 - 7 years

Posted 69 days ago

This job is no longer available.

ESSENTIAL DUTIES AND RESPONSIBILITIES: – Other duties may be assigned:

  • Provide strong proactive leadership in the execution of New Product Release projects. Strong leadership characteristics must be shown in all aspects of project execution, including interactions with customer project and ‘C’ level management, Hill-Rom senior management, and internal project team members.
  • Exhibit the ability to provide strong clinical design leadership to customer and internal implementation project teams. Consults with multi-disciplinary customer groups and staff levels regarding best practices and clinical processes.
  • Provide excellent communication skills to build consensus and influence others across multiple internal and customer organizations.
  • Proactively identify, communicate, and resolve customer issues that threaten the success of the project both internally and at the customer site. Candidate must show the ability to manage customer issues in a proactive manner and provide customer-focused solutions that meet or exceed customer expectations. Provide effective customer support, including managing support requests from customers via phone, fax or email as required.
  • Provide thought leadership on topics that add value and ROI related to project management, system implementations, and hospital/clinical best practices.
  • Provide strong project management skills, especially the management of scope and deliverables across concurrent projects. Communicate effectively the project status and action plans for concurrent projects. Candidate will communicate regularly the status of multiple projects to customer project and ‘C’ level management, Hill-Rom senior management, and internal project team members.
  • Utilize effective change management best practices in leading product implementation projects. Follow established internal implementation standards and best practices in the conduct of assigned projects, including design standards, communication standards, and scope management standards. When necessary, document or add to implementation standards, processes, and best practices based on experiences for departmental benefit. Create and adhere to defined and mutually agreed upon project plans. Proactively identifies out of scope opportunities during the execution of implementation projects and pursues them in concert with the appropriate team members.
  • Assist in the development and implementation of procedures for measuring customer satisfaction during and after installations.
  • Ensure direct reports consistently complete and submit accurate and timely work documentation such as work orders and required network documentation.
  • Provide internally-focused product development recommendations based on customer input received.
  • Utilize positive people skills when providing work direction and status review for assigned project team members. Collaborate and seek guidance from internal functional and technical groups/resources required to achieve job objectives.
  • Focus on meeting or exceeding established project metrics, including monitoring project actual activity vs. budgeted activity on a ‘regular’ basis and reporting-out of variances, risks/potential issues and risk mitigation strategies.
  • Maintain time log in connection with implementation and customer support activities.
  • Provides direction to one or more project team members. May have direct supervisor responsibility.
  • Ensure staff is trained and complies to all company and government agency regulations pertaining to the installation of medical devices
  • Participate in and/or lead assigned product improvement and/or continuous improvement teams
  • Participate in or lead internal projects as assigned such as services input into new product launch development

Qualifications

EDUCATION, EXPERIENCE AND QUALIFICATIONS:

  • Bachelor’s degree in a business, health care or technical field.
  • Proficiency in understanding concepts and technologies in DevOps, IT operations, security, cloud, and microservices.
  • Ability to provide expert guidance for product deployment with strong skill sets in infrastructure architecture, cloud, IT operations, security, and development technologies and processes
  • 5+ years’ experience as a practicing in a clinical IT environment, with direct experience interacting with customer ‘C’ level management.
  • Demonstrated strong organizational skills.
  • Detailed knowledge of common network protocols / architecture (TCP/IP, IP routing, the OSI model, VLAN) and their relevant security issues
  • Experience in enterprise software release and support processes
  • Familiar with Sybase, Oracle or other database software.
  • Highly customer focused.
  • Commitment to customer care and building long-term relationships.
  • Excellent written and oral communication skills.
  • Demonstrated ability to capture technical and user requirements in an articulate and organized manner.
  • A professional, positive and enthusiastic attitude.
  • Customer-facing experience / sales experience
  • Strong consultative approach to project leadership.
  • Demonstrated track record in facilitation of large, diverse groups to reach a consensus agreement on process.
  • Must demonstrate the ability to successfully manage multiple projects concurrently.
  • Demonstrated track record of managing a defined sequence of tasks to completion within aggressive schedules, through individual effort and coordination of the work of others.
  • Demonstrated track record on managing concurrent projects/initiatives to completion with aggressive schedules and managing multiple stakeholders.
  • Ability to install, learn, use and leverage third-party “off-the-shelf” software tools.
  • Preferred Certifications in the following:
  • Cisco certifications: CCNA, CCDP or CCNP, CWLS, CWNA,
  • Wireless certifications: CWNE, CWNP, CWSP, AWLAT, MNAWS, MNAWP, MNCE,
  • General certifications: MCSE or MCSA, Network+, Security +
  • May be required to demonstrate expertise in two or more of the following areas to support business needs:
  • SQL/Scripting/Reporting Engines/Analytics (SAS Crystal, etc.)
  • Networking (TCP/IP, Routing and Switching, Subnetting, Security)
  • Enterprise level hardware (Server/Client OS, SANS, RAID)
  • Middleware (Rhapsody, etc.)
  • HL7
  • Wireless - Enterprise level/managed networks
  • RF Principles
  • Cisco routing and switching technologies and capabilities
  • Experience conducting wireless site assessments, wireless network configuration, certification, and debugging (use of voice and data protocol analyzers.)

18125139