Manager, Commercial Portfolio Operations

About Omnidian

Omnidian is building a more sustainable future for the planet. We assure that IoT-enabled distributed energy assets perform at their best through our passionate teams, our innovative technology, and by creating an amazing customer experience. We're a well-funded, growth-stage company offering the potential for enormous impact, both on our products and on the world.

We are headquartered in Seattle, and are a remote first organization.

The Job

As the Manager, Portfolio Operations Management, your primary role will be to oversee and support your team members in their day-to-day activities, ensuring they have the resources and guidance needed to meet performance goals. You will be responsible for the operational health and performance of a growing portfolio of commercial solar projects, will also be responsible for establishing and maintaining strong relationships with clients and stakeholders, identifying and addressing project challenges, and driving continuous process improvement to optimize project outcomes. Additionally, you will be expected to provide regular reports and updates to senior leadership on team and project performance

What You’ll Do

Manage a team of Portfolio Operation Managers throughout the US

Lead hiring, onboarding and employee development, providing values-aligned cultural leadership

Ensure commercial asset performance remains optimized

Collaborate cross-functionaly to support company-wide initiatives

Oversee solution delivery for commercial assets which includes: onboarding new clients and assets, identifying and resolving client escalations and performance issues with commercial solar systems

Support client and site host customers and field service technician communications

Drive culture of continuous improvement and rapid escalation to resolve issues and client feedback

Ensure client communications and reporting exceed expectations

Track, manage, and influence operational cost structure to ensure contracts deliver expected financial performance

Provide technical pre-sales support.

Oversee asset and portfolio performance assessments for prospective clients.

Support efforts to continuously identify, document, and adopt best practices and standardized operating procedures.

Help identify features and improvements for Omnidian’s proprietary platform. Cross-train team members in DAS portals and energy simulation tools.

Who You Are

Thrives in a fast-paced, growth-mode environment

Highly organized and capable of driving multiple projects simultaneously

Strong technical understanding of business operations infrastructure and tools, including CRM, support ticketing, ERP, and business intelligence

Takes ownership of issues or questions and will escalate problems to the appropriate persons and follow up accordingly with the customer.

Curious, with a passion for learning new skills and concepts

Strong attention to detail and accuracy

Embraces change and can quickly adapt to the needs of the business and team

Ability to stay cool under pressure

Strong interpersonal, communication, and organizational skills

Excellent written and verbal communication skills

Education and Experience

7+ years of professional experience

At least 5 years of experience in the solar energy industry, in monitoring operations, asset management, system design, or field service and maintenance

Proven experience in a leadership role, with responsibility for direct reports and cross-functional collaboration

Strong understanding of Technical Asset Management and asset performance

Experience reading and interpreting solar system design drawings

Strong understanding of solar technology, monitoring systems, maintenance practices, and solar industry landscape

Demonstrated a track record of excellent customer service and client communications.

Self-starter skilled at managing multiple tasks and priorities, working across daily routine tasks as well as innovative projects.

Experience with and thrives in a fast-paced, growth-mode environment

Highly organized and capable of driving multiple projects simultaneously

Solid technical understanding of business operations infrastructure and tools, including CRM, support ticketing, ERP, and business intelligence

Total Rewards Offering

Full base salary range of $82,000 - $110,000

Stock options

Up to 15% bonus, paid quarterly (new employees eligible for bonus program after 90 days of employment)

Salary Band and Philosophy: We place candidates within the band based on professional experience, not negotiating skills, as part of our overall effort to avoid gender pay discrepancy.

If you're a high potential candidate that needs additional training and support, we're willing to bring you below the midpoint and invest in your success. If you're a candidate with particularly deep experience and expertise, we're willing to bring you in at or possibly above the midpoint. All employees have the ability to move up in their band through annual merit increases (and move to the next band through promotions)

100% of health insurance monthly premiums paid for employees, and 50% health insurance premiums covered for dependents

Up to $500 annual learning reimbursement

We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices, as well as our office culture, reflects this value.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Omnidian is an equal opportunity employer. We are committed to diversity in the workplace. We make employment decisions on the basis of merit and business need. We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law.