Industry: Accounting, Finance & Insurance•
5 - 7 years
Posted 172 days ago
Discover Financial Services (NYSE: DFS) is a direct banking and payment services company with one of the most recognized brands in U.S. financial services. As a customer-centric company, we also lead the way when it comes to developing world-class talent, while providing rewarding, satisfying careers.
We are looking for a Manager of Collection Analytics within the credit card operation’s Cardmember Assistance (CMA) business area. This role will be responsible for providing advanced and innovative analytical support to optimize the end-to-end collection activities and drive balanced effectiveness, efficiency and experience. The position offers a challenging environment for the right candidate to applyexperience and knowledge in a creative manner while also providing a unique opportunity to influence management and impact the portfolio in a significant way. Key responsibilities include:
Develop best-in-class analytical capabilities to support various functional areas across the CMA group.
Collaborate with a diverse set of business partners across the enterprise to drive analytical agenda and provide thought leadership.
Lead the design and development of customized and in-depth analyses in the areas of portfolio diagnostics, predictive analytics and modeling.
Provide fact-based, compelling insights and recommendations to drive consensus and strategic alignment.
Explore and evaluate cutting-edge and innovative analytical capabilities including Artificial Intelligence, Machine Learning, Psychographics, etc.
Maximize team performance and foster a culture of productivity, responsiveness and quality
A Master’s degree in Math, Economics, Statistics, Engineering, Operations Research or other quantitative fields a must. Ph.D. preferred.
5+ years of experience in the credit card or financial services industry. Prior experience in Risk Management or Analytics desirable.
Strong background in statistical analysis, segmentation and modeling.
Exceptional critical thinking and problem solving skills
Excellent communication, organizational and project management skills.
Knowledge and experience with various analytical tools/platforms including SAS/SQL, Teradata, Hadoop, Python, Tableau etc.
Strong people leader with the ability to develop, motivate and retain top talent
Must be collaborative and willing to work in a cross-functional and cross-cultural environment.
Job ID: P182279_S1