Manager, Clinical Engineering Services
8 - 10 years experience •
Allina Health is dedicated to the prevention and treatment of illness and enhancing the greater health of individuals, families and communities throughout Minnesota and western Wisconsin. A not-for-profit health care system, Allina Health cares for patients from beginning to end-of-life through its 90+ clinics, 13 hospitals, 16 pharmacies, specialty care centers and specialty medical services that provide home care, senior transitions, hospice care, home oxygen and medical equipment, and emergency medical transportation services. Allina Health is a vibrant, growing organization with opportunities to suit your professional skills and a diverse work environment to match your specific interests. We believe employees are our greatest asset and are dedicated to helping you develop and maximize your professional skills.
The Commons, located in Minneapolis, is the headquarters of Allina Health, a not-for-profit health care organization serving patients and communities. Approximately 1,600 corporate and administrative service employees work at offices within Midtown Exchange, the site of the historic Sears retail complex at Chicago Avenue and E. Lake Street. This community landmark, adjacent to the campus of Abbott Northwestern Hospital, part of Allina Health, is the second largest building in Minnesota and includes offices, an internationally themed public market and residential units.
The Regional Manager position for the Clinical Engineering Services (CES) department is responsible for the strategic management of the medical equipment for multiple sites within the Allina Health system. The areas of focus include financial, customer, people, technology and compliance management.
- Financial Management: Prepare budget for sites of responsibility through collaboration with the Operations Manager. Communicate budget projections to sites and gain approval. Manage to budget through on-going review of site financial performance. Develop and monitor contingency plans to correct unfavorable variances. Establish and deliver financial savings targets for sites and technologies.
- Customer Management: Act as liaison of the CES program to site executives and departmental leaders. Quickly address customer questions and issues, while identifying opportunities for continuous improvement of services. Manage and coordinate site specific and system-wide projects related to medical equipment. Measure customer satisfaction and maintain acceptable service levels. Prepared for and actively contributes to customer meetings (including but not limited to: Environment of Care, Safety Walkthroughs, Site Projects, Site Leadership, etc)
- People Management: Manage staff to meet/exceed department and organizational metrics. Ensure acceptable employee engagement goals are maintained. Support Union relations and ensure contract requirements are maintained. Coach and support staff development & training plans such that they can meet the requirements of an evolving organization. Ensure succession plans are in place to address continuity of service for the organization. Provide clear and timely communication to staff including but not limited to: department goals/strategies, site specific projects, technology updates, customer feedback, etc. Support all HR activities related to staffing management (hiring, reviews, termination, etc.).
- Technology Management: Lead the overall strategy for select modalities for the department. Identify innovative opportunities to improve service while reducing costs by modality though collaboration with technician experts, vendors, Supply Chain, and customers. Provide consultative input to the organization for capital acquisitions of specific technologies. Drive service strategies that reduce cost while maintaining quality. Ensure data integrity and metric management of technologies. Identify, develop and implement site specific and system-wide technology projects.
- Compliance Management: Ensure compliance with regulatory and accreditation agencies (JC, AABB, CAP, CARF, NFPA, MDH, CMS, etc) through successful management of goals and metrics, documentation, policies & procedures. Thorough knowledge of such requirements and industry standards. Support Risk Management activities including equipment recalls and alerts, patient/ employee incidence and corrective /preventative action (CAPA) opportunities. Participate actively in accreditation surveys and provide supporting documentation when required. Support the Emergency Management Councils for sites of responsibility.
- Bachelor’s degree in biomedical engineering, healthcare, engineering or related field
- BMET or related program or project management training (preferred)
- 7-10 years of previous clinical engineering experience or equivalent
- Management experiencepreferred
- Familiar with standard concepts, practices, and procedures within Clinical Engineering operation
- Ability to rely on extensive experience and judgment to plan and accomplish goals
- Leadership ability to influence, lead, and interface with customers and suppliers in order to deliver results
- Proven ability to lead and manage people and projects
- Proven ability to maintain a customer perspective in the performance of responsibilities both internal and external
- Excellent communication skills (written, verbal, and facilitation) along with proven negotiation and problem solving skills
- Ability to work independently - Effective time management and organizational skills
- CMMS system experience
- Information systems - high level of aptitude in spreadsheets, databases, and presentation software
- Experience in developing and implementing strategic business plans