Manager Clinical Application Services

Less than 5 years experience  •  Healthcare IT

Salary depends on experience
Posted on 12/13/17
Charleston, SC
Less than 5 years experience
Healthcare IT
Salary depends on experience
Posted on 12/13/17

DUTIES INCLUDE BUT ARE NOT LIMITED TO

  • Responsible for technical and managerial leadership in establishing goals and priorities and in the overall management of current and planned clinical application systems and services within an HCA division.
  • Meets with corporate, division, and facility-level leadership teams, as needed, to align strategy, services, and coordinate implementation activities.
  • Responsible for personnel management, performance reviews, competency development, and coaching of staff.
  • Builds and maintains relationships with business operations, IT&S leaders, and vendors.
  • Participates in resource planning and allocates resources to meet goals of the clinical application services area, IT&S goals and business priorities.
  • Organizes, plans, assigns, and monitors completion of work.
  • Participates in the development of corporate and division-level clinical application standards, policies, and procedures.
  • Ensures that the design and use of clinical applications adhere to established HCA policies, procedures, and standards.
  • Leads analysis of organizational needs for development and implementation of clinical applications; interfaces with users to ensure that clinical applications are developed which meet their business and specifications.
  • Establishes and manages internal service level agreements and ensures external service level agreements with vendors are met.
  • Assists the director in the development of the budget and develops project cost estimates for division and/or facilities.
  • Ensures that service resources are assigned for the timely resolution of clinical application incidents and requests.
  • Works with enterprise subject matter experts and services resources and the enterprise Service Desk in managing resolution of clinical application incidents and requests.
  • Creates an environment that encourages information sharing, team-based resolutions, cross-training, and process improvement within the area and across organizational boundaries.
  • Grows the support capabilities for clinical applications throughout the Division.
  • Works with facility and zone Sr. Clinical Analysts, Clinical Analysts, Super User/Core Team Members, Physician Support Coordinators, and the Division Clinical Specialist Team to implement the division plan for application standardization, utilization, integration, and optimization.
  • Promotes system security and patient confidentiality and helps ensure compliance.
  • Coordinates the sharing of best practice models, and policies & procedures related to clinical application systems.
  • Participates in activities to improve departmental and organizational performance.
  • Establishes and maintains relationships with outside vendors of IT&S products, professional organizations, contract employees, co-ops, external auditors, and consultants.
  • Builds strong relationships with clinical application users groups across HCA, IT&S managers and directors.
  • Adheres to Code of Conduct and Mission & Value Statement.
  • Participates in special projects as needed and performs other duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES

  • A thorough knowledge and understanding of current and emerging clinical applications technology
  • Mature understanding of clinical application support processes and workflow
  • Understands pertinent JCAHO, MQSA, HIPAA and ACR guidelines
  • Strong analytical skills and detailed organizational skills
  • Demonstrated ability to proactively identify needs, manage resources, and multi-task
  • Demonstrated ability to communicate effectively verbally and in writing
  • Demonstrated customer orientation
  • Strong leadership and management skills
  • Demonstrated ability to recruit, develop, and retain staff
  • Demonstrated ability to work in stressful situations
  • Competency in basic PC use and required tools
  • Must be able to drive to assigned sites to complete work

EDUCATION

  • Bachelor's degreerequired

EXPERIENCE

  • Three years of experience in clinical applications support
  • Three years managerial experience including budgeting, maintaining policies and database analysis
  • Experience in large, complex organization or corporate structured environment
  • Experience in team leadership and direct supervision
  • Experience creating and leading communications with direct reports, senior leaders, business partners, vendors to ensure collaboration, efficiency, and service excellence

CERTIFICATE/LICENSE

  • Valid state license and proof of auto insurance, if applicable

Job Code: 26685-11846

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