Under the direction of the Director of Knowledge Services, this position is responsible for all aspects of staff and operations of the Client Services Group. The Group provides reference and consulting services, training and outreach, document delivery, and local services (circulation, collection maintenance and space use).
The successful candidate will provide leadership to a dispersed team, will be tech savvy, action oriented and have a vision for providing services in a global, distributed environment. They will be comfortable with a collaborative team environment and be results oriented. Depending on discipline expertise, provide reference and consulting services to RAND research staff.
Duties & responsibilities:
Client Services Group
Establishes and implements strategic direction for Client Services
Establishes and implements policies and procedures for Client Services
Supervises/manages staff, conducts performance reviews, and hires, mentors and provides training opportunities for staff
Monitors and evaluates service quality and effectiveness
Develops and implements innovative services and programs to serve the needs of various constituent client groups within RAND
Depending on discipline expertise and need, provides reference and consulting services to RAND research staff
Participates in Collection Development activities
Participates in development of the KS budget and monitors Client Services spending throughout the year
Assists the Director and Associate Director in developing and implementing long and short-term strategies to accomplish Knowledge Service’s objectives within the RAND environment
Work collaboratively with other Managers within Knowledge Services
Other duties as assigned
Skills and abilities:
MS/MA in library/information science
U.S. Citizenship is required to obtain a security clearance.