Manager, Client Services

5 - 7 years experience  •  Healthcare IT

Salary depends on experience
Posted on 09/21/17
Lakeland, FL
5 - 7 years experience
Healthcare IT
Salary depends on experience
Posted on 09/21/17

Description

 Position Purpose: Manage all sales and account management functions including relationship building with accounts and contracts, contract compliance, ensuring performance guarantees and general customer service to all accounts.

  • Identify key stakeholders in each market and establish strong relationships
  • Complete regularly scheduled site visits and conference calls with all accounts
  • Act as liaison between all contracts and company operating departments on Account Management issues
  • Track all account related complaints/concerns and follow-up with all appropriate operations and/or corporate staff
  • Work with staff to resolve problems or complaints identified by accounts
  • Monitor completion of any corrective action plans
  • Complete annual satisfaction survey with key clients and state agencies
  • Establish goals and monitor daily activities for interagency liaison staff
  • Gather competitive information
  • Manage all sales efforts
  • Assist in the development of RFP's and expansion of new business
  • Monitor and track legislative changes and issues for all states of operation
  • Manage the daily activities of the Interagency Liaison personnel
  • Ability to travel

 Qualifications
Education/Experience: Bachelor’s degree or equivalent in healthcare administration, business administration, marketing or related field. Master’s degree preferred. At least 6-8 years of related experience, preferably in account management, sales and/or managed care environment. Management experience preferred. Public relations experience preferred.

1071093

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