Industry: Accounting, Finance & Insurance•
5 - 7 years
Posted 74 days ago
The Manager, Claims Services will manage daily Claims Services business operations and provide strong leadership, support, and guidance to the Claims Services team. This position will be responsible for the overall planning, directing, coordinating, and performance of the Claims Services team to meet established service levels. In addition, the Manager will oversee the development of administrative support workflows, implementation procedures, and daily work activities to achieve company objectives.
Essential Duties and Responsibilities:
Preferred, but not required:
To perform the job successfully, an individual should demonstrate the following competencies:
Directing Others – Effectively establishes clear directions; sets stretch objectives; distributes the workload appropriately at all levels; lays out work in a well-planned and organized manner; maintains two-way dialogue with others on work and results; brings out the best in people; is a clear communicator.
Managerial Courage – Encourages direct and tough conversations but handles each situation with empathy: is looked to for direction in a crisis; composed when dealing with adversity and tough challenges.
Process Management – Excellent at figuring out the process necessary to get things done; knows how toorganize people and activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can’t; can simplify complex processes.
Hiring and Staffing – Identifies top talent; hires the best people available from inside or outside theorganization and assembles a talented staff that works well together.
Motivating Others – Creates a climate in which people want to do their best; can motivate and assess each person’s strengths and uses that information to get the best out of him/her; empowers others.
Customer Focus – Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts withcustomers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Problem Solving – Uses rigorous logic and methods to solve difficult problems with effective solutions; explores different areas for answers; can see hidden problems; is excellent at analysis; looks beyond the obvious and doesn’t stop at the first answer.
Presentation Skills – Is effective in a variety of formal presentation settings; one-on-one, small and large groups, with peers, direct reports, and others; can manage group process during a presentation; can change tactics midstream when something isn’t working.
Work Environment/Physical Demands:
This role operates in a professional office environment with routine use of standard office equipment such as computers, phones and photocopiers.