Manager, Business Process Administration

Santander Consumer   •  

Dallas, TX

Industry: Automotive.


5 - 7 years

Posted 273 days ago

This job is no longer available.

Essential Functions:

  • Workflow management control of day to day activities.
  • Maintains all tracking necessary to efficiently and effectively manage the productivity of all resources.
  • Assigns tasks to the team and ensures they are completed in a timely manner and proper evidence is retained.
  • Develops a Business Process team that will ensure all associates in the department operate in a manner consistent with company values.
  • Responsible for development and management of all direct reports in line with corporate objectives.
  • Ensures associate have clear understanding of task and deliverables.
  • Proofreading of business documentation for accuracy and adherence to the corporate standards.
  • Conducts regular audits of associate activities.
  • Analyze processes and develops workflow adjustments to improve best practices.
  • Maintains and develops relationships to support operational needs across all lines of business.
  • Partners with Enterprise Policy Administration to ensure business policies, processes, standards, procedures, etc. are current and maintained within the appropriate system.  
  • Facilitates meetings with business partners and support groups on potential documentation issues impacting Operations.
  • Maintains a comprehensive working knowledge of all tools that are available to each associate, continually coaching and training associates
  • Documents and maintains business process maps, policies, processes, standards, procedures and Toolbox application.
  • Manages all departmental practices and procedures.  Ensures team alignment as all times.
  • Facilitates meetings with business partners and support groups to build awareness of identified and potential issues impacting Operations.
  • Partners with Legal, Compliance, and appropriate business units to obtain feedback and guidance on documentation review.
  • Escalates issues or roadblocks, with solutions that may hinder target deliverable dates.
  • Corresponds with management across the various business lines to provide and / or obtain information as needed.
  • Meets regularly with business partners to solicit feedback regarding support needs and associate performance.
  • Facilitate and attend meeting as required by Management.
  • Gathers data to assist with the completion of regular and month end reporting.
  • Meet with analyst staff regularly to provide coaching, feedback, and development.
  • Conduct interviews for potential new hire staffing.
  • Completes and documents team coaching, development and disciplinary processes.
  • Daily review of time management tool for timecard accuracy.

Other Functions:

  • Special projects as requested.
  • Performs other duties as assigned.


  • Excellent communication skills including written and verbal skills are a must.
  • Excellent organizational and time management skills are essential.
  • Must possess strong analytical and problem solving skills.
  • Excellent negotiation skills a must.
  • Prior experience with Compliance and Legal Governance preferred.
  • Demonstrated ability to develop and manage an efficient department.
  • Demonstrated leadership and management skills, including training and mentoring skills to coach the staff.
  • Must have the ability to facilitate discussion and assist in conflict resolution.
  • Minimum of (5) years’ experience in the financial services industry strongly preferred; with an emphasis on Originations and Servicing within financial industry.
  • Minimum (2) years’ management of a team of 4+ associates with varying skill level.
  • Minimum five (5) years’ experience required managing multiple business units.
  • Strong PC skills including Microsoft Office applications.
  • Bachelor’s degree required; equivalent combination of education and experience   may be substituted in lieu of a degree.