Manager Application Services

Salary depends on experience
Posted on 11/14/17
Saint Petersburg, FL
5 - 7 years experience
Financial Services
Salary depends on experience
Posted on 11/14/17

Job Summary:

 

Manages and directs the operation and support of the organization’s software applications, including both custom and third-party applications.  Works closely with internal customers to understand needs, and ensure service levels are supported and maintained.  Provides leadership and day to day resource management to ensure allocation of work according to business priorities and operational best practices.    . 

Essential Duties and Responsibilities:

 

• Manages enterprise systems for high availability and target response time.

• Manages and orchestrates the deployment of software releases, upgrades, and patches within the standard change management processes. 

• Provides input on operational impact and recommended practices for enterprise architecture and development initiatives.

• Manages resource allocation across multiple projects and initiatives by working closely with internal business units and program management. 

• Analyzes resource usage and requirements to project capacity needs.

• Consults with users, management, vendors, and engineers to access computing needs and system requirements.

• Initiatives activities to improve existing systems, collaborating with other teams to optimize efficiency, and implement best practices.   

• Develops and oversees the BCP plan for supported applications and services, including participating in BCP exercises.   

• Performs other duties and responsibilities as assigned.

Experience and Skills:

• Minimum of a Bachelor’s degree in Business or related field and seven (7) years of relevant experience including management or leadership experience or combination of education, training and experience. 

• Experience supporting mission critical enterprise applications with strict uptime and schedule requirements.

• Experience with software deployment processes and tools.

• Experience with automation and continuous improvement of operational processes.

• Experience trouble shooting system and infrastructure issues and providing root cause analysis.

• Familiarity with software development lifecycle and methodologies.

• Knowledge of the following highly preferred:

 DevOps concepts and practices.

 ITIL framework for Service Management

 Service Management tools such as ServiceNow

 Disaster recovery operations and backup procedures.

 Systems and applications supporting Financial Services

• May occasionally work non-standard hours, including nights and weekends, depending on business need.

Qualifications

Experience and Skills:

• Minimum of a Bachelor’s degree in Business or related field and seven (7) years of relevant experience including management or leadership experience or combination of education, training and experience. 

• Experience supporting mission critical enterprise applications with strict uptime and schedule requirements.

• Experience with software deployment processes and tools.

• Experience with automation and continuous improvement of operational processes.

• Experience trouble shooting system and infrastructure issues and providing root cause analysis.

• Familiarity with software development lifecycle and methodologies.

• Knowledge of the following highly preferred:

 DevOps concepts and practices.

 ITIL framework for Service Management

 Service Management tools such as ServiceNow

 Disaster recovery operations and backup procedures.

 Systems and applications supporting Financial Services

• May occasionally work non-standard hours, including nights and weekends, depending on business need.

Licenses/Certifications:

• None required.

Competencies and Behaviors:

Lead the Team

• Creates/maintains a competitive organization by attracting, developing and retaining talent to ensure people with the right skills & motivations are in the right place at the right time to meet business needs.

• Builds a cohesive team, and develops structure & direction to meet or exceed customer needs.

• Leverages systems & processes to attract, develop & retain talented individuals.

• Provides feedback, empowerment and coaching to help others excel in current and future job responsibilities.

• Creates a trusting work environment where people can realize their full potential.

Enhance Client Experience

• Builds and maintains strong internal and external relationships.  Enhances the customer service experience to drive competitive advantage.

• Ensures customer perspective is driving force behind business decisions and activities.

• Ensures customer solutions, practices and procedures are carried out and achieve their objectives.

• Builds strategic partnerships within the organization to collaboratively execute business goals.

• Interacts with others in a way that promotes openness & trust and gives confidence in one’s intentions.

Advance Strategic Opportunities

• Gains competitive advantage by developing, supporting and/or promoting innovative strategies, products or processes which align with the firm’s vision and goals and enhance the firm’s reputation/brand.

• Identifies and drives organizational changes needed to adapt to changing customer and market demands.

• Establishes and commits to long-term business direction and sets meaningful performance objectives that align to values & strategies.

• Communicates information in a compelling way that drives others to achieve team and firm goals.

• Encourages others to seek opportunities for different and innovative approaches to addressing problems and opportunities.

Drive High Performance

• Executes business and organizational objectives that build and support sustained revenue growth, maximize firm results and effectively leverage people/processes.

• Uses customer centric approaches for choosing courses of action or developing appropriate solutions.

• Aligns communication, accountability, resources & processes to ensure strategic priorities yield measurable and sustainable results.

• Tenaciously works to deliver team goals with the greatest potential for producing positive business results.

• Establishes high standards and challenging goals for individual, team and organizational accomplishment.

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Req. 1703308

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