Tripwire is a leading provider ofsecurity, compliance and IT operations solutions forenterprises,industrial organizations, service providers and government agencies. Tripwire solutions are based on high-fidelity asset visibility and deep endpoint intelligence combined with business context; together these solutions integrate and automatesecurity and IT operations. Tripwire’sportfolio of enterprise-class solutions includes configuration and policy management, file integrity monitoring, vulnerability management, log management, andreporting and analytics. Learn more at tripwire.com, getsecurity news, trends and insights at tripwire.com/blog orfollow us on Twitter @TripwireInc. Tripwire is just one of the many brands that make up Belden’s impressiveportfolio. Belden is a multi-billion dollar global organization of 10,000 talented people thatsupport the mission-criticalnetworkinfrastructureand audio visual broadcast needs of many of the world’s best-known brands, placing us at the heart of the global transformation to a truly connected world. We are seeking driven, results-oriented team members to help us continue to grow and succeed.
The Managed Services Engineer (MSE) 1 is responsible for maintaining the customer’s Tripwire environment while responding and working closely with customers to resolve technical issues, produce reporting that provides value to the customer organization, and ensure a high level of customer satisfaction with our Managed Service. The MSE will be a single point of contact and will have a detailed understanding of configurations, infrastructure, and product usage scenarios within the customer environment.
Qualifications: • Strong customer relationship skills and the ability to work in a team environment. • Experience with Network devices, security policies and terminology. • Beginners knowledge of many different IT subject areas: Server OS (windows and Linux/UNIX) administration, network device administration, database administration, active directory administration, virtualization • Effective and energetic problem-solver with strong technical aptitude with ability to think strategically and creatively. • Must be able to interact with all levels within the organization and possess strong communication skills with the capability to express ideas and concepts in writing and verbally. • Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment within defined procedures and practices to determine appropriate action • Excellent organizational skills and ability to prioritize. Must be able to multi task and work with limited supervision. • Ability to quickly recognize potential pitfalls and prioritize work load. • Excellent phone skills a must. Intermediate skills in MS Office (Excel, Word, PowerPoint, and Visio), Salesforce, or other CRM experience. 0-2 years in technical support and/or administration experience. Some college, or the equivalent in work experience. Security certifications desirable.