Maintenance Engineer

Salary depends on experience
Posted on 03/20/18
5 - 7 years experience
Salary depends on experience
Posted on 03/20/18

Essential Functions

  • Collaborates and consults with customers, vendors, and contractors to provide expert technical solutions in support of Maintenance and Managed Services contracts in a fast paced and demanding environment
  • Follows up with customer contacts to ensure satisfactory resolution
  • Reports findings, tracks progress, and documents customer communication within incident management system
  • Manages workload in a manner that meets defined Service Level Objectives
  • Demonstrates high standards of conduct and ethics as well as appropriate judgment, independence, and discretion
  • Develops positive working relationships with internal and external customers

Required Qualifications

  • Bachelor's degree in telecommunication or equivalent related education and work experience
  • 5 years' experience supporting telecommunications hardware and software
    • Avaya CM 6.0 and higher adjuncts
    • Must possess strong computer skills and excellent working knowledge of general business applications including MS Word and Excel
    • Must possess excellent oral and written communication skills in English
    • Highly skilled in writing with details, accuracy, and consistency
    • Strong analytical, interpersonal, and relationship building skills
    • Superior skill in the use of the internet, email applications, procurement/inventory systems, maintenance
    • Strong work ethic and personal drive to excel
    • Strong sense of urgency and commitment to get the job done
    • Superior negotiation, coordination, and conflict resolution skills
    • Ability to use (and learn new) complex systems, technologies, and applications
    • Ability to adapt to change quickly and multitask
    • Demonstrates high standards of conduct and ethics as well as appropriate judgment, independence, and discretion

Desired/Preferred Qualifications

  • Industry certifications on telephony and associated technology solutions
    • Avaya ACSS or ASPS
    • Two years working experience in the managed services industry
    • Multilingual
      • 5 years of experience supporting Avaya Solutions
      • Familiar with both voice and data equipment and technologies
  • #18-0051
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