The primary responsibilities of a Facility Hotel Technician is to respond to maintenance calls in guest rooms from guests or other departments and provide services in a courteous, professional, and engaging manner as well as perform preventative maintenance throughout to ensure the overall facility integrity of the Hotel/Casino.
Troubleshoot and repair lighting fixtures in guest rooms, corridors, and other tower locations
Troubleshoot and repair plumbing issues in guest rooms, corridors, and other tower locations
Troubleshoot and repair electrical issues, systems and motor controls in guest rooms, corridors, and other tower locations
Troubleshoot and repair mechanical equipment in guest rooms, corridors, and other tower locations
Climb ladders to access elevated areas
Identify required tools and special equipment
Work with power ranging from low to medium voltages
Read and understand blueprints, including understanding the specifications for all fixtures and furniture
Maintain a property wide clean and safe work area
Ensure all requirements as specified by the manufacturer of systems and fixtures are met
Ensure all installations, repairs and maintenance are properly sized, aligned, supported and graded
Ensure all installations, repairs and maintenance meet the requirements of the appropriate codes
Ensure all installations, repairs and maintenance meet environmental protection standards
Inventory all equipment and parts to ensure par levels are met
Have an advanced understanding of emergency procedures
Maintain a thorough understanding of hotel rules and regulations, including OSHA safety rules
Be familiar with guest room amenities and hotel facilities
Aid guests with areas of the hotel/casino
Utilize communication devices in accordance with hotel and department standards
Report all guest incidents and cooperate with security for a timely resolution
Operate scissor and boom lifts and climb ladders to access elevated areas such as ceilings and catwalks
Drive/Operate company vehicles to and from various MGM Resorts properties
Perform all other job related duties as requested.
At least 5 years of experience working in a commercial, industrial or construction environment performing the above trade specific duties.
At least 5 years of experience with casino and/or hotel resort operations or related job experience.
At least 3 years of experience working with low and/or medium voltage equipment.
Previous experience operating various equipment including forklifts, aerial lifts, scissor lifts.
Working knowledge of related hand tools, testing equipment, and specialized tools.
Working knowledge of blue prints and wiring schematics.
Provide own job related hand tools.
Excellent customer service skills.
Have interpersonal skill to deal effectively with all business contacts.
Professional appearance and demeanor.
Work varied shifts, including weekends and holidays.
High school diploma or equivalent.
Able to effectively communicate in English, in both written and oral forms.
Hospitality – high end hotel/gaming experience.
Advanced Written and verbal communication skills.
Working knowledge of basic computer skills: Word, Excel & Outlook.
Previous experience working in a similar resort setting.