$150K — $200K *
The Mainframe Technical Systems Services Manager will coordinate and delegate the responsibilities of the TSS Team. This team consists of L1, L2, and L3 Systems Programmers who work shifts covering 24 hours a day, 365 days a year. The goal is to handle all problems as they occur as quickly as possible without involving the L3 Systems Programmer teams. This speeds recovery time and allows L3 System Programmers to work projects during their assigned shift. The Managers role will be to oversee the day-to-day functions of the team and to drive continuous improvement. Besides reviewing and handling all request and incident tickets as they come into the queues, the Team performs other functions as assigned. Primary among these is the maintenance of software authorization codes. The Team receives new codes from Procurement and installs them in a timely manner. The Team also assists other teams as the need arises; performing Storage validation after a z/OS upgrade, installing software on weekends, and assisting in off-hour projects as needed. The Manager will oversee training sessions with resources so that they can be equipped with new knowledge and skills to remain current as well as remain compliant with all customer security requirements. Manager will set yearly goals and perform quarterly reviews aligning to the Business Unit and Company.
Primary duty is to provide expertise in solving system related problems. Secondary duties involve applying vendor software license keys, updating hardware configurations, and installing vendor products.
Position requires 5 – 10 yrs. supporting MVS z/OS system environments working with components, subsystems, and any attendant OEM products. Candidates must possess thorough understanding of operating system principals and subsystem components. Team members must be able to work independently and take responsibility for system and subsystem recovery including critical OEM products.
Experience using various system monitoring software in problem determination, particularly for performance/response problems.
Valid through: 4/28/2021