Loyalty Program Manager

Foot Locker   •  

New York, NY

Less than 5 years

Posted 262 days ago

This job is no longer available.



Foot Locker, Inc is the world's leading retailer of athletically inspired footwear and apparel. Our brands include Foot Locker, Champs Sports, Footaction, Kids Footlocker, Lady Footlocker, Eastbay, and SIX:02.


We are seeking a talented Manger to join the growing Loyalty team within the Global Digital Marketing organization working across the Foot Locker brand portfolio. In this role, the Manager will be responsible for helping the redevelopment of Foot Locker Inc.’s customer loyalty program. This is a high-profile initiative with senior-level visibility. The ideal candidate will have strong project management and communication skills, analytical aptitude and a willingness to roll up their sleeves to get the job done (think ‘start-up’ within the organization). A passion for putting the customer first is a must, and experience with loyalty programs is preferred.


  • Collaborate across the business to bring the vision to life (i.e. Data/Analytics, Technology, Legal, Brand Marketing, Digital Marketing, Store Operations, Customer Service, etc.)
  • Build and execute reporting and dashboards to constantly monitor the health of the program and develop insights for future program enhancements
  • Drive enrollments in and engagement with the program
  • Collaborate with CRM team to build strategies to grow and strengthen the program, including seamless integration into communications across the customer journey
  • Manage day to day program cost center/budget
  • Perform periodic and post-campaign KPI analyses to inform the business and shape future strategies



  • Bachelor’s degreerequired, advanced degree a plus.
  • 3-5 years of experience in the customer/loyalty marketing space
  • Direct to Consumer Marketing experiencerequired
  • Excellent analytical abilities, rigorous attention to detail and bias for customer-centric planning
  • Verbal and written communication skills
  • Strong collaborative spirit, and relationship-builder both internally and externally
  • Strong Excel & PPT skills
  • Global experience a plus