$150K — $200K *
TITLE: Long Term Missing, Case Manager
LOCATION: Alexandria, Virginia
DIVISION: Missing Children Division (MCD)
DEPARTMENT: Special Programs
Less than 10% to fulfill job requirements.
HOURS and SCHEDULE:
Monday – Friday, 8:00 am to 4:30 pm (37.5 hours within five (5) days per week) ; unless otherwise required or approved by management.
This position reports to the Program Manager, Special Programs within the MCD.
RESPONSIBILITY FOR PUBLIC CONTACT:
Daily contact requiring courtesy, discretion, and sound judgment.
LICENSING AND CERTIFICATION:
Must be eligible to apply for VCIN certification which requires either U.S. citizenship or having been a lawful resident of the U.S. for the past 10 consecutive years. Must obtain VCIN certification within three (3) months of hire and maintain certification including completion of all required training. VCIN certification requires background screening, to include fingerprinting, criminal history check, and professional references.
This position is responsible for providing strategic and comprehensive support to law enforcement and MCD Case Managers by reviewing and analyzing behavioral patterns, statements, evidence, and crime scene documentation to ensure comprehensive investigative strategies are utilized. Additionally, solvability factors are applied to case reviews to develop a thorough set of recommendations, to include NCMEC resources.
Assigned cases within this area may include: long term missing children; missing children where death has been presumed; homicides of children or adolescents; recidivists or serial type offenders. Position is also responsible for gathering information and preparing comprehensive reports, facilitating resources, and making strategic recommendations to working groups and law enforcement for purposes of reevaluating/opening these cases and providing technical assistance.
Coordination of NCMEC resources within a team environment, to include (but not limited to) Long Term Missing Case Managers, Forensic Case Managers, MCD Case Managers, Case Analysis Division, Team Adam, Family Advocacy Division to assist and support law enforcement agencies and families associated with these cases.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
This position requires the ability to access and use NCIC/NLETS data after successfully completing VCIN certification. Manage a caseload that encompasses long-term missing children, child homicides, and serial type offenders, while providing support and facilitating resources for law enforcement agencies and family. Establish, maintain, and foster close working relationship with parents, guardians and law-enforcement contacts as the assigned case’s primary point of contact. Review and analyze case reports and leads to ensure all possible analytical and investigative avenues have been considered and addressed.
Position will evaluate, analyze and organize assigned case load based on solvability factors. Under the direction of the Program Manager, Special Programs, participate in the selection, development, and management of comprehensive case reviews that would involve cases of long term missing children, missing children where death has been presumed, cold case homicides of children or adolescents, and cases involving recidivists or serial type offenders. This would also involve identifying the leading subject matter specialists throughout the nation to participate and provide expertise with regards to the latest proven investigative strategies and forensic techniques.
Organize case information, document case activities, and maintain a working case file containing documentation of all activities as well as materials. Prepare appropriate cases for “media-ready” status in accordance with established case management policies and procedures. Make poster targeting assessments and then target “media-ready” cases with appropriate poster distribution partners, work with NCMEC’s Communication Division and other available resources in pertinent geographic locations. Respond promptly when returning telephone calls, emails and other correspondence both internally and externally. Promote and exhibit loyalty to the National Center for Missing and Exploited Children and the cause of protecting children worldwide. Promote a professional image and communicate with others in a professional and courteous manner. Maintain strict confidentiality of all law enforcement sensitive and case related information. Other duties as assigned to further the mission of NCMEC and MCD. Conform with, abide by, and enforce all regulations, policies, work procedures and
EDUCATION AND EXPERIENCE:
Bachelor’s Degree or Master’s degree (preferred) in Behavioral Science, Forensic Psychology, Criminal Justice or related field.
A combination of education and relevant law enforcement investigative experience in missing children, long-term missing children, homicide or cold case homicide or violence against persons, accepted in lieu of education.
Minimum of five (5) years of experience in law enforcement, criminal investigations or related field.
Extensive experience in violent crimes against persons, missing children, homicide, medico-legal death investigations, crime scene experience, and cold case investigations is highly preferred.
KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge, understanding, and ability in the operation of NCIC, NLETS, word processing, spreadsheets, database software, social media/network sites, and database programs and applications.
Knowledge of criminal justice and social service systems including knowledge of police procedures and methodology around cold case investigations of long term missing and homicides, serial offenders, evidence, and crime scene knowledge.
Ability to manage, prioritize and complete numerous tasks in a fast-paced work environment.
Produce work product with a high degree of accuracy and attention to detail.
High degree of accountability.
Self-starter, highly motivated and able to work with minimal supervision and direction.
Ability to mentor, guide and assist fellow colleagues, interns and volunteers.
Strong verbal and written communication skills.
Excellent organizational and interpersonal skills.
Adaptability, flexibility and ability to work as part of a team or in an individual capacity.
Ability to handle and maintain the integrity and confidentiality of highly sensitive material and information.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
The National Center for Missing and Exploited Children is an EO employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity.
Valid through: 2/17/2021