Loan Accounting Manager

Santander Consumer   •  

Richland Hills, TX

Industry: Accounting, Finance & Insurance


5 - 7 years

Posted 174 days ago

This job is no longer available.


Job Family: Business Operations

Responsible for the day-to-day operations of the company’s business units. Aims to deliver superior service to clients by driving and optimizing the effectiveness and efficiency of people, processes and technology thereby enhancing financial performance, increasing investment capacity, and managing risk. Builds the sustainable repeatable capabilities that support delivery of the highest standards of service and execution. Analyzes and reviews data tools, business processes and operational standards to execute service delivery. Evaluates and ensures that operations meet company objectives, business needs, service agreements and relevant requirements. Researches and monitors external landscape to identify developments and translate them into operational implications for the company.

Job Function: Auto Loan & Lease Fulfillment

Accountable for the completion of transactional account processes, including: Repair Claims, Total Loss Claims; Title Release requests and ensures accurate posting of all transactions to customer accounts. Liaises with customers and third parties to resolve open issues in alignment to internal processes and external regulations. Supports respectful customer experiences throughout life of loan.

Summary of Responsibilities:

The Manager, Payments is responsible for payment processing and payment related functions. S/he owns reconciliation, controls, and transaction analytics for the department, including the development and ownership of policies and processes to for new project releases and reporting requirements. S/he interacts and partners across a broad range of departments in the company and manages a Payments team.

Essential Functions:

  • Controls workflow management of day to day Payments activities.
  • Supports risk and compliance efforts by creating processes to meet all regulatory requirements
  • Trains and helps develop staff in line to company policies and procedures.
  • Manages, evaluates, coaches and develops team members to ensure performance standards are met.
  • Monitors and resolves high-risk payments accounts.
  • Maintains all tracking necessary to efficiently and effectively manage the productivity of all resources.
  • Assigns tasks to the team and ensures they are completed within defined SLA’s.
  • Ensures Payments team has a clear understanding of tasks and deliverables.
  • Develops and maintains relationships with business partners and support groups to build awareness of identified and potential issues impacting Operations.
  • Manages all departmental practices and procedures; ensures team alignment as all times.
  • Develops and delivers payment processing metrics and derives actionable insights to leadership and business stakeholders.
  • Performs regular in-line QC reviews to ensure practices in accordance with all internal policies and procedures as well as state and federal regulations.
  • Facilitate weekly update meeting with team members.
  • Hires, trains, coaches, and leads a high caliber and diverse team.

Other Functions:

  • Other duties as assigned.

Supervisory Responsibilities:

Manages subordinate managers and professional staff. Is responsible for the strategic guidance, development and evaluation of employees. Carries out supervisory responsibilities in accordance with Santander’s policies and applicable laws.


  • Education –
    • Bachelor’s Degree: Business, Marketing, Finance, or equivalent field.
    • or equivalent work experience: Equivalent combination of education and experience may be substituted in lieu of degree.
  • Experience –
    • 5-9 years Payments, Loss Mitigation, Fulfillment, and/or collections experience.
    • 0-3 years Minimum one (1) to three (3) years Management experience.
    • 0-3 years Auto Finance industry experience.
  • Skills & Abilities –
    • Demonstrated knowledge of best practices and resolution for outstanding accounts/payments.
    • Demonstrated ability to positively lead, coach and develop others.
    • Ability to make decisions and use good judgment in relation to the handling of customers and supervision of team members.
    • Ability to convey a sense or urgency and drive.
    • Ability to make effective decision making on complex matters while reducing/eliminating risk.
    • Ability to develop individual goals and consistently seek learning opportunities in order improve.
    • Self-directed, self-motivated and demonstrated experience providing ideas and solutions to further business understanding.
    • Advanced analytical, problem solving and critical thinking skills.
    • Excellent critical thinking skills with the ability to be adept in identifying and resolving complex customer service problems.
    • Ability to adjust to new developments/changing circumstances.
    • Ability to collaborate and effectively communicate across multiple levels of the organizational structure.
    • Ability to lead, influence and direct peers, subordinates and management.
    • Ability to maintain confidentiality and professional demeanor.


  • Change Orientation – Innovation:
    • Proficient – Applying and Executing
      • Initiates creation or modification of procedures, policies, systems or structures to more effectively meet customer needs and requirements
  • Collaboration –Conflict Management:
    • Proficient – Applying and Executing
      • Establishes rapport with all parties in an attempt to diffuse tension
      • Confronts the issue, not the person
  • Collaboration – Teamwork:
    • Proficient – Applying and Executing
      • Creates a good working environment in the team; works towards shared goals contributing ideas and accepting change
      • Provides assistance and coaches less experienced team members
  • Customer Focus – Issue Ownership:
    • Proficient – Applying and Executing
      • Addresses customer’s requests, ensures concerns are recorded accurately and action is initiated appropriately
      • Makes extra effort to satisfy customers needs and meet commitments
  • Execution – Excellence:
    • Proficient – Applying and Executing
      • Organizes and prioritizes workload and tasks for oneself and team members
      • Actively plans ahead for routine and cyclical work
  • Influence – Awareness:
    • Proficient – Applying and Executing
      • Takes the time to draw out and understand the underlying interest, concerns and agenda of other parties
      • Presents logical, data-based arguments to convince others
  • Problem Solving – Solution Definition:
    • Proficient – Applying and Executing
      • Sees through complexity and detail to get to the critical issues at hand
      • Takes into account the wider context within which problems exist
  • Risk Management– Continuous Process Improvement:
    • Proficient – Applying and Executing
      • Proactively works to streamline processes and identify and eliminate redundancies
      • Contributes to the implementation of new methods, policies, processes, procedures, or techniques
      • Independently performs monitoring and testing of processes

Working Conditions:

  • Frequently: Minimal physical effort such as sitting, standing, and walking.
  • Occasional moving and lifting of equipment and furniture is required to support onsite and offsite meeting setup and teardown.
  • Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.

Employer’s Rights:

  • This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.
  • The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.