Linux Support Engineer

Salary depends on experience
Posted on 03/21/18
Norristown, PA
Telecommunications.
Salary depends on experience
Posted on 03/21/18

Your Style

You are a proud, card-carrying tech-geek with a superhero’s penchant for helping others.  Solving complex problems provides you an adrenaline rush.  Equipped with an entrepreneurial attitude, you are relentlessly energetic and excited by new challenges.  If you aren’t multi-tasking, it means you are under-challenged. 

Your Mission

  • Enthusiastically provide enterprise-level customer support 
  • Troubleshoot a wide variety of customer issues via telephone, email and web based case management systems for multiple business units
  • Take ownership of reported customer issues and see problems through to resolution
  • Provide prompt and accurate feedback to customers
  • Ensure proper recording and closure of all issues
  • Write documentation, knowledge base articles and FAQs for use by both internal staff and customers

Your Track Record & Skill Set 

  • Extensive familiarity with Linux, in particular RHEL/CentOS and Debian distributions
  • Excellent written and verbal communications
  • Solid understanding of networking and networking protocols, in particular VoIP/SIP
  • Careful, methodical approach to troubleshooting complex technical issues
  • Excellent customer-facing skills
  • Comfortable in a small office environment
  • Experience with HylaFAX is desirable but not necessary
  • Experience with Wireshark is a plus
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