Overview & Responsibilities
Rackspace is seeking a Linux Operations Engineer to join our growing team in San Antonio, TX.
?In this role you will collaborate with System Engineers and have the opportunity to work alongside System Engineers who develop architectural frameworks for system development, maintenance, and enhancement efforts.? You will analyze systems and assist in performing usability testing to enhance scalability as well as meet security and compliance requirements.?
We are looking for a high-level Linux Operations Engineer who wishes to take their career to the next level by joining our team and working towards becoming the next System Engineer. Rackspace’s unique culture allows Rackers to grow and develop technically while working at a company that encourages creativity, mentoring, and knowledge sharing.
Provide fanatical customer service at all times
Provide configuration and troubleshooting support for systems maintained by Segment Support (e.g. Nimbus, Linux Patching, Sophos, SCOM, WSUS, Active Directory)
Troubleshoot on various Linux platforms (e.g. RHEL, CentOS, Ubuntu)
Work as part of a team and interact with our engineering, developer and support groups to identify and correct issues, increase efficiency and improve best practices.
Ensure all tickets and phone calls are handled within appropriate timeframes
Perform periodic on-call duties as part of a team
Create and contribute to team’s written documentation
Bachelor’s degree in a technology related field required.
At themanager’s discretion, additional relevant experience may substitute for the degree requirement.
RHCE or equivalent certification or professional experience.
Yearsof experience typically required: 4-6 years.
Knowledge / Skills/ Ability
Prior experience in a customer service role
Advanced troubleshootingexperience with DNS, MySQL, Red Hat clustering
Advanced knowledge of RHEL Administration and Troubleshooting
Relevant technical certifications are a plus
Troubleshootingexperience with LDAP
Working knowledge of web hosting configuration components, including firewalls, load balancers, web and database servers
Clustering experience is a plus
Scriptingexperience is a plus
General knowledge of Windows Server 2008, 2012 and 2016 is a plus
Strong written and verbal communication skills
Demonstrated analytical/problem solving ability
A firm understanding of PCI requirements and the auditing process
Time management, organizational skills, multitasking skills, ability to embrace change
Must be able to stand alone in a very technically advanced environment where you may experience and be responsible for solving challenging issues
Must be able to comprehend and have the desire to learn new technology while proactively bettering their knowledge to support emerging technology within a fast-growing company
Must be able to work a flexible schedule and rotating on-call for evenings, weekends and holidays