Life Fitness - Manager, Distribution Sales Operations

Brunswick   •  

Rosemont, IL

5 - 7 years

Posted 270 days ago

This job is no longer available.


The Manager, Distribution Sales Operations will be responsible for taking both a strategic and tactical approach to creating processes that address and correct operational inefficiencies in the distribution business, act as the liaison between regional sales managers and other functional groups in the organization, and working with marketing to insure regional managers and dealers are equipped with tools to succeed in selling.  This includes sales process productivity, translating marketing efforts into sales, sharing/adopting best practices between regional managers and dealers, and general salesforce communication management. 

What you will be doing in the job:

  • Central point of contact for managing all communication to the sales force
  • Responsible to be the key communicator to the dealer network to ensure a constant flow and control of information between them and our Sales Management
  • Comprehends, oversees, and improves workflow of all business processing including preparation of reports, charts, and otherstatistics to support the distribution business
  • Build and maintain relationships among Dealers, Operations, Sales, Customer Finance, Order Management, IT and other departments involved in the transaction of dealers to Life Fitness regional managers
  • Take initiative to develop effective solutions to challenges that generate a competitive advantage through a solid and efficient order/sales activity and procedure to support the activities and procedures within the order to install process
  • Leadership to include communication (internal and external) problem resolution, customer and team escalation point, account coverage and customer satisfaction
  • Provide expert input in integrations of systems and processes of new acquisitions as well as existing brands
  • Be a cross functional lead for improvements in business process and implementation
  • Create needed sales reports in Oracle Business Intelligence (OBI) to provide information to sales representatives and dealers
  • Work cross-functionally (Credit & Leasing, Order Management, Service, Delivery & Installation, etc.) to ensure that a seamless and superior customer experience is delivered throughout the sales process Investigate and manage resolution of any issues that may impede prompt delivery and successful installation of customer orders
  • Leverage data analytics to make strategic and tactical business decisions

What you bring to our winning team:

  • A strong, customer centric focus mindset
  • BA/BS required
  • 5-7 years of sales or operations experience
  • Strong business & financial acumen
  • Strong organizational, problem-solving and decision-making skills with the ability to connect creativity, data/analytics, and strategic thought
  • Experience in leading cross-functional teams and ability to influence and build followership across organizational boundaries
  • Strong communication (both verbal and written) and presentation skills
  • Ability to multi-task and manage multiple projects and deadlines simultaneously
  • Ability to travel up to 20% of the time
  • Proficient in MS Office (Word, Excel, PowerPoint, Project)
  • Oracle and salesforce.comexperience highly preferred
  • Maintain a high level of customer responsiveness within a high pressure/high volume workload
  • Demonstrated experience in developing and maintaining positive external and internal relationships
  • Independently plan, organize, multi-task, and prioritize workload daily to make key operational decisions