Learning Technology Architect

Salary depends on experience
Posted on 09/21/17
5 - 7 years experience
Misc. Healthcare
Salary depends on experience
Posted on 09/21/17

Job Details

Job Summary:

Supports the execution of Global Leadership and Learning Institute's learning technology strategy focusing on the technologyinfrastructure (platform and tools) which includes providing maintenance and support, driving adoption and deployment, ensuring a strategically aligned learning architecture, and developing new capabilities to address ongoing learning needs and evolving business conditions and priorities.



  • Develops and oversees the processes for the selection, implementation, maintenance and support of Learning and knowledge management, and social collaboration platforms, tools and applications.
  • Supports GLLI's short and long-term strategic and operational learning technology initiatives.
  • Ensures the alignment and maintenance of the Learning Technology Roadmap and Learning Technologyarchitecture.
  • Maintains strategic relationships with internal institutes and functions and its customers to develop and deploy technology solutions to address learning needs, including, but not limited to: custom reporting, curriculum development and deployment, certification and re-certification design and deployment, compliance/mandatory trainings deployment, social learning/collaboration solutions, learning effectiveness solutions, electronic Performance Support Solutions (EPSS), training Simulations, skills-Competency framework.
  • Defines and oversees the process for working with ITD and HRIS to plan, stage, certify, pilot, test, and implement new learning technology platforms.
  • Manages technical support, upgrades/updates, new release configuration change processes, for learning technology platforms, including, but not limited to: LMS upgrade and technical hotfixes, integration of LMS with various other systems; e.g., HR, Business Intelligence, web portals, web delivery tools, video delivery platform, metrics platform, mobile Learning, remote content servers, data Migration (User, Learning, Training History, Learning Resources, etc.).
  • Evaluates potential vendors and their offerings for service deployment, manage vendor relations as required.
  • Works with vendors and other groups (ITD, HRIS) to ensure appropriate support, configuration and enhancement of supported learning technology platforms.
  • Determines when to escalate problems, perform root-cause analysis and engage appropriate parties for an effective resolution to technical/functional issues.
  • Provides advanced technical and functional support through standard/custom report development (Report Manager/BIDS tool), use of Training Migration and Data Sync utilities (TMU and DSU), managing roles and permissions, catalog updates, etc.
  • Assists LTT with new and existing learning technology deployment to include testing, configuration and adoption.
  • Keeps abreast of current developments in learning tools and technologies and build capabilities in other systems and solutions as required.
  • Identifies and shares learning and knowledge management technology "best practices" throughout GLLI and Cleveland Clinic.
  • Thorough understanding and application of Cleveland Clinic's Project Management process.
  • All active implementations and projects required to be managed through the recommended tool (e.g., Workfront).
  • Other duties as assigned.


  • Bachelor's degreerequired.
  • Computer Science or Information Technology majors preferred.


  • None required.

Complexity of Work:

  • Requires in-depth experience and understanding of various learning technologies, interoperability protocols, and software applications needed for the development and deployment of on-line, web-based learning, collaboration tools, technical support and custom development in a large, global environment.
  • In depth knowledge with learning technologyarchitecture and managed learning environments (MLE's) or portal.
  • Implementation experience of learning technology systems; e.g., Sumtotal LMS, video, measurement solutions, collaboration technology.
  • Experience with cloud-based environments, integration and configuration.
  • Experience with data/training migration, E-commerce and HR/Learning related interfaces.
  • Experience with integration with HR Systems.
  • Familiarity with preferred e-Learning authoring tools, e.g., Flash, Captivate, Articulate.
  • In-depth experience with SCORM and AICC interoperability standards.
  • Knowledge of data warehousing, ETL, data mining, crystal reports concepts and techniques.
  • Experience with vendor and client management with good customer service and people skills.
  • Knowledge of SharePoint settings and configuration.
  • Knowledge of some or all of the following areas: eCommerce integrations, SQL (T-SQL, PL/SQL), VB, JavaScript, ASP, XML, Crystal Reports, SQL Server, APIs, IIS, firewalls, proxies, SMTP, and general Windows OS , performance testing and networksecurity.
  • Detailed oriented with strong troubleshooting, communication, analytical and organizational skills.
  • Ability to independently manage projects, anticipates road-blocks, and engages appropriate resources to ensure timely delivery.

Work Experience:

  • Minimum of 6 years of experience in learning technologies and software/hardware applications in learning.
  • Experience working with SumTotal preferred.

Physical Requirements:

  • Typical physical demands include a high degree of dexterity to produce materials on a computer.
  • Requires normal or corrected vision and hearing and the ability to verbally communicate with employees and patients.
  • Physical demands include office work and the mobility sufficient to attend meetings in clinical departments throughout the Clinic.

Personal Protective Equipment:

  • Follows Standard Precautions using personal protective equipment. 



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