Learning Operations Manager

Chewy   •  

Phoenix, AZ

Industry: Real Estate & Construction


5 - 7 years

Posted 46 days ago

Chewy is looking for a Learning Operations Manager to join our Learning Team based in Phoenix, AZ. The ideal candidate...

What you'll do:

  • Lead and support ongoing development, provide regular performance feedback for team of Learning Coordinators and large team of on-the-floor trainers
  • Identify needs or gaps in learning process and in consultation with Operations Teams
  • Design training and development programs based on the organizational needs in consultation with Regional Learning Manager
  • Recruit and observe team of on the floors trainers for process training
  • Conduct train-the-trainer sessions
  • Conduct Leadership training
  • Facilitate courses or learning sessions with all process job roles and with Leadership as needed
  • Track all training conducted across shifts and areas
  • Maintain daily communication with Operations, HR, Recruiting and other teams
  • Conduct remediation training as needed
  • Maintain knowledge of operation processes for ongoing assessment of the training process
  • Perform other duties as assigned.

What you'll need:

  • BA, BS or equivalent experience
  • 4+ years of successful training experience and demonstrated proficiency in delivering and creating training
  • 2-4+ years leading a team within a training/learning, HR or similar function
  • 2-4+ year in Operations or process improvement role
  • Proficiency in computer usage, email, MS Office (Word, PowerPoint, and Excel, Outlook)
  • Understanding of fulfillment/distribution center/warehouse processes and flow
  • Well-developed observational and analytical skills
  • Effective verbal and written communications skills
  • Able to work flexible schedules / shifts as needed for 7 day operation
  • Proven skills for planning daily/weekly tasks and adapting to competing demands
  • Strong skills developing relationships across all levels and functions
  • Must be willing to travel


  • Instructional design using ADDIE, TWI model, or similar
  • Facilitation / presentation skills
  • Ability to work in a fast paced distribution environment
  • Must be self-motivated and able to work in a team-oriented environment with an emphasis on total customer satisfaction
  • Detail oriented and accurate
  • Ability to focus attention on details
  • Ability to prioritize, manage and complete projects with tight deadlines
  • Familiarity with process improvement methodologies such as LEAN or Six Sigma

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.